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conzo88's profile

New Member

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7 Messages

Sat, May 14, 2022 5:34 PM

Network Unlock Code for Surface Duo is INCORRECT

I have tried contacting AT&T online and via telephone contact - I have been hung up on several occasions. 

The unlock code I received on the 9/12/2021 is incorrect - I’ve entered it as per the email instructions several times and is stating that the code is unsuccessful. I’m based in the UK. 

I’d appreciate if this could be reviewed. 

ACE - Sage

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97.4K Messages

1 m ago

At&t has one unlock code based on the IMEI you gave them.   If the code is not right, you have 2 options. 

The free option:  file an FCC complaint which would be forwarded back to AT&T upper management and they will contact you. Hopefully they can review the unlock request, confirm your IMEI, and double-check the provided unlock code to see if it matches their records. If it does this is a dead end for you.

The not free option:  pay an  unlock service to provide you with the full unlock set of codes which will include codes that AT&T does not have like the mck code which is the master code if you have permanently locked your phone to AT&T by entering the incorrect number too often.

New Member

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7 Messages

1 m ago

I tried the not free option to no avail, have you any other suggestions?

New Member

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7 Messages

1 m ago

Has anyone directly linked to AT&T seen this post and could provide assistance? 

ACE - Sage

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97.4K Messages

1 m ago

I gave you the other option already 

🤨

If there was a 3rd option, I would have posted it. 

No one from here is any different than the AT&T support you already contacted. 

New Member

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7 Messages

1 m ago

How do I file a FCC complaint?

ACE - Sage

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97.4K Messages

1 m ago

This is why Google exists.   You asked how to file an FCC complaint 9 hours ago. If you had Googled it you would have had the answer 8 hours and 59 minutes ago.  And you would have had your complaint filed 8 hours and 55 minutes ago

New Member

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7 Messages

1 m ago

If you had read the thread correctly you would have known that I am from the UK, it’s not possible to raise a FCC complaint. Our postcodes (zip code) and telephone numbers are not recognised by FCC. 

ACE - Sage

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97.4K Messages

1 m ago

You are correct, the FCC will not respond via phone if you are outside the United States.

Pay an unlock service. 

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