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Jyrinx's profile

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3 Messages

Sat, Aug 13, 2022 1:36 AM

Netgear MR1100 says "Mobile Broadband Disconnected"

I've actually gotten two of these Nighthawk mobile hotspots, one of which is AT&T branded, in my attempts to get one of them to work. I'm in a place where the reception is spotty - my phone gets one or two bars, which is *usually* enough, and when it works I get a good 10Mbit/s. The hotspot reports one or two bars, but always says "mobile broadband disconnected". I have no idea whether it's a signal issue or an account issue or a SIM issue or what. I got an external antenna but it doesn't seem to help. Does anyone know how to get any actual information on what's going on? The people at the local AT&T storefront could only suggest I get an AT&T-branded device, which I did, and which isn't faring any better.

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ATTHelp

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200.1K Messages

2 m مضت

We understand how important it is to have your Netgear MR1100 working properly, so you can stay connected, @Jyrinx.

 

Let's start by getting a SIM card replacement. You are able to get a new SIM card at your local AT&T Store. Once you have your new SIM card, we want to go ahead and restart your Netgear MR 1100.

 

Here are the steps to perform a reset:

  1. From your device's web browser, go to http://attwifimanager. Enter your Username and Password, then click SIGN IN
  2. Click SETTINGS at the top of the page.
  3. Click Administration, then click Factory Reset.
  4. Click RESET DEFAULTS.
  5. Click Yes to to begin the reset process.

PERFORM AN ALTERNATE RESET: With the device face down, use your thumbs to apply pressure to the Remove icons on the back of the device then slide up to remove the back cover. Then insert a SIM tool or paperclip into the RESET button below the battery for 10 seconds.

 

Try this and let us know how this works for you as we do have other options we can try. 

 

Clarissa, AT&T Community Specialist 

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ATTHelp

Community Support

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200.1K Messages

2 m مضت

Hi ! Thank you for the update.

 

Make sure that you're on the correct AT&T PREPAID Data-only plan. These plans are specifically designated for wireless internet devices like yours and are separate from those used by cellphones.

 

If you're not subscribed to either one (15GB - 100GB) then you will need to visit your nearest AT&T Store to have an account set up for you with one of the plans under the section Prepaid data plans at a glance.

 

Let us know how this goes. If you're already subscribed to an eligible plan, then we will want to take a closer look into what could be causing your experience.

 

Lar, AT&T Community Specialist

New Member

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3 Messages

2 m مضت

Thanks. Did the factory reset; no change.

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3 Messages

1 دقيقة مضت

I already went to the AT&T store in North Windham, Maine. That's where I got the SIM I was using from. They weren't sure what was wrong; if it really was the wrong type of plan, you should make sure your staff is aware of this.

In any event, my solution in the end was to ask my uncle what he uses, which turns out to have been a Verizon unit, which worked. So I've given up on this.

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