Need to cancel Protect Advantage for 1 upgrade

Let's shed some light on what's going on with our protection plans, @MychaelTT.

The plan you're inquiring about has been retired, effective February 24th, 2022. We've launched a new and improved Device Protection Portfolio! We now only offer:

AT&T Protect Advantage for 1, with this plan you can:

• Cover one device with up to three claims for loss, theft, or physical damage, and two claims for accidental damage from handling.
• Get a replacement and have it set up as soon as the same day for approved loss, theft, and physical or liquid damage claims.2
• Have coverage for mechanical and electrical problems, even after the manufacturer's warranty expires.
• Use the ProTech app to get technical help by phone or chat, and self-help tips.
• Get unlimited $29 cracked screen repairs.4
• Have unlimited $0 deductible smartphone battery replacements, if the battery doesn’t hold a charge after ProTech review.5
• Store unlimited photos and videos securely with the Photo Storage app.7
• Have regular device checkups.

AT&T Protect Advantage for 4, with this plan you can:

• Cover up to three more devices, which don’t need to be connected to the AT&T wireless network. Plus, you don’t have to register these devices until you want to make an insurance claim.
• Make up to eight shared claims for loss, theft, and physical damage, and six shared claims for accidental damage from handling.
• Get a replacement and have it set up as soon as the same day2 for approved loss, theft, and physical or liquid damage claims.
• Have coverage for mechanical and electrical problems even after the manufacturer's warranty expires.
• Get unlimited $29 cracked screen repairs.4
• Have unlimited $0 deductible smartphone battery replacements, if the battery doesn’t hold a charge after ProTech review (requires signing up your device).5
• Use the AT&T ProTech app to get help by phone or chat and self-help tips.
• Store unlimited photos and videos securely with the Photo Storage app.7
• Have regular device checkups to improve speed, signal, and battery performance to keep your device working its best.

For more info, check out the program details brochure.

Please let us know if this information helps!

Sydne, AT&T Community Specialist