Military Appreciation: Exclusive savings for military, veterans, and their families!
Troubleshoot your device issues
W

New Member

 • 

2 Messages

Sun, Oct 10, 2021 10:45 AM

Need help with unlocking the phone

I bought this device from Amazon USA, but I am from Saudi Arabia and I cannot put any SIM card on it. Please unlock it so that I can use it

(Edited as per community guidelines)

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

189.7K Messages

8分前

Hello @Walaahashim, we 're here to help you with your device unlock request.

 

Your device must be eligible to be unlocked. The requirements are as follows 

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

If your device meet these requirement you can submit your unlock request.

 

Let us know if this helps.

 

Thanks for visiting our Community Forums!

 

Carlton, Community Specialist

 

 

 

New Member

 • 

2 Messages

8分前

Please contact me 

ACE - Sage

 • 

96.4K Messages

8分前

https://www.att.com/deviceunlock/

If it's eligible, you unlock here ⬆️

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.