Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

New Member

 • 

1 Message

Tue, Feb 25, 2020 3:35 PM

Need help to Unlock the phone

I have brought iPhone 7 Plus two years ago and Once when I returned to my country I couldn’t use it for any SIM card in my home town. So can you help me what I need to do.

Responses

Constructive

Employee

 • 

7.7K Messages

a month ago

UNLOCK REQUIREMENTS

• Your device isn’t reported lost or stolen, or involved with fraud.

• You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.

• Your device isn’t active on another AT&T account.

• If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.

• Your service must be active for at least 60 days with no past due or unpaid balance.

• AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.

• If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.

• If you have a business-owned device, your company must authorize you to unlock it.

• Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

 • 

6.2K Messages

This isn't a home phone issue. Moving to wireless.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

7.7K Messages

@spoom2 its funny employees arent able to mark solved nor move topic to correct forum

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

 • 

6.2K Messages

@Constructive I'm not sure they have all the bugs worked out on the new platform yet.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

7.7K Messages

@spoom2 we never had the ability to move topics even on the old forums

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

 • 

6.2K Messages

@Constructive This is something I'd rather discuss once they have PM's working again.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…