Troubleshoot your device issues
gregmasta's profile

New Member


1 Message

Thu, Apr 21, 2022 9:13 AM

Need device unlocked urgently, phone fully paid off


I have fully paid off my phone. I need to make sure my phone is unlocked ASAP so I can use it while traveling abroad. Can someone from @ATTMobilityCare please reach out to me to get my device unlocked? I understand the billing system recognition of device payment is slow. However, that should not be a valid reason to prevent a valid unlock request from being made.

Please help me out here!


ACE - Expert


57.8K Messages


Not going to happen, ATTHelp does not unlock phones. You can try calling and asking for advanced tech support but otherwise, you just have to use the unlock portal and wait until your unlock request gets approved.

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.