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Sat, Sep 5, 2020 1:35 AM

My Wifi is connected and won't work

My wifi has been working on other stuff but my tablet and PlayStation won't work what am I supposed to do? I tried resetting, unplugging the stuff, and waiting awhile but nothing will work they say they're connected but they won't go to the internet what should I do?


Community Support


194.9K Messages


Greetings @MathewMcAlpine,


We understand you would like for your Wifi connection to work on your table and PlayStation. We'd like to ask some questions to better assist you.

  • What is the make and model of your WiFi device? 
  • Do you know about how many devices can be hooked on to your WiFi at one time? 
  • Has this been an ongoing issue, or is  this the first time this happened?
  • What is the current plan that you have? 

Jacob, AT&T Community Specialist 

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