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far00q's profile

Contributor

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1 Message

Thu, Jul 14, 2016 1:14 AM

my priv is MEP locked

let me clear something i'm not a US citizen and i don't live in states so here is my problem 

bought this new Blackberry priv Att unlocked and when i entered My sim which is not an at&t it asked for unlock code so i contacted my seller about it and he said the code is on box now after trying a code on the box my phone is MEP locked which i don't even know what it does mean and it seems i'm the only one having this problem, any help ?

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

6 years ago

Hi @far00q!

 

I know how important getting your Blackberry Priv unlocked is and I’m sorry that you are having trouble. SIM locked BlackBerry devices have up to five locks on them which are:

SIM locked BlackBerry devices have up to five locks on them which are:

 

  1. MEP1: SIM Unlock Code
  2. MEP2: NCK Code (Network Unlock code)
  3. MEP3: Network Subset unlock Code
  4. MEP4: SP Code (Service Provider unlock code)
  5. MEP5: Corporate Unlock Code

Does your phone specify which one? If you entered a code incorrectly numerous times, it will lock the SIM card. To get the PUK Code:

 

You need to be logged in to your myAT&T account from your tablet or desktop to complete these steps:

 

  1. At the top of the page, select myAT&T > Wireless > Plan, Features, Upgrades > My Phone / Device.
  2. Choose Select to pick the device that needs the PUK code.
  3. Select Get your PIN unlock key (PUK).
  4. The PUK code and instructions for your device display.
  5. Follow the steps to enter the PUK code and unlock the SIM card.

Once you take care of that, you can try to get the unlock code for the device. For instructions, please click here.

 

Hope this helps! Please come back anytime, we are here to assist!

 

Darryl, AT&T Community Specialist

Contributor

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1 Message

6 years ago

I'm having the same issue on a At&t Blackberry Priv. Non-Us Resident. It originally was asking for a PUK code. Which now changed to MEP Locked. Any ideas anyone?

Contributor

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1 Message

5 years ago

How do I obtain the PUK code is I am not an ATT customer

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