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m.conkie's profile



2 Messages

Saturday, March 21st, 2015 9:37 AM

My phone is PUK locked?

My phone is asking for a PUK code? What is this and where do I find in or get it?

Accepted Solution

Official Solution

Community Support


15.2K Messages

9 years ago

Hello! @m.conkie  Thanks for posting your concerns about the PUK. The PUK code is a security code associated with your SIM card. Those are set in the phones security settings.  The codes are unique so you’ll need to get that from your online account using the following steps:

  1. Log into myAT&T
  2. Select Wireless from the myAT&T tab at the top of the page.
  3. Select Phone/Device.   
  4. Click Unblock SIM Card.
  5. A new page will open, containing the PUK code for your phone. Enter the code on your phone's screen to unblock the SIM and create a new PIN.

Unblock SIM Card

  1. Enter the eight-digit PUK code on the phone, then press OK/Yes.
    Note: Some Motorola phone users need to enter **05* if "enter PUK" is not already displayed. After entering **05*, enter the eight-digit PUK code and press OK.
  2. Select a new PIN code, then press OK/Yes.
  3. Re-enter the PIN code, then press OK/Yes.
  4. If the codes were entered successfully, the phone is ready for use.





12 Messages

9 years ago

it didnt work cant use the phone to get text or call


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