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New Member

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3 Messages

Mon, Aug 3, 2020 5:53 PM

My phone calls through 3G network

My phone works on 4G when transfer data, but when I make a voice calls I see that it always changes on 3G. Why this may happens?

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Brand User
ATTHelp

Community Support

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133K Messages

2 months ago

Hi @bspolon,

 

Thank you for reaching out. We're more than happy to take a closer look.

 

If your device downgrades to 3G for voice calls, it may be that your device does not support HD Voice or the network band available in your area is set up for 3G voice calls. Check if your device is compatible with HD Voice and reach back to us with your zip code so we can investigate further.

 

Doyin, AT&T Community Specialist.

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lizdance40

ACE - Sage

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77.9K Messages

2 months ago

It would help if you wrote what phone? 

If it doesn't say VoLTE in notification bar, it's not going to work when 3g shuts down.  

Older iPhone and non carrier branded Androids drop to 3g for talk and text

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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New Member

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3 Messages

2 months ago

This is 2020 Umidigi S5 Pro. It has all required AT&T bands. But looks like HD Voice feature not available. Submitted ticket on their support - still no response. Good phone, but not as Samsung. But cheaper :))

GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 months ago

That phone will won't get VoLTE.

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New Member

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3 Messages

2 months ago

This is from specification:

Dual SIM use:

Both SIM slots are compatible with 4G, support 4G VoLTE in both slots simultaneously.

GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 months ago

Except att does not support volte on that phone.  It's not on the list.

 

www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf

 

 

 

 

(edited)

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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77.9K Messages

2 months ago

@bspolon  with very few exceptions, you’ll need an AT&T branded phone to get VoLTE when 3g shuts down.  Doesn’t matter if it has compatible bands anymore.  
It’s going to be a few years before you can buy unlocked phones and get AT&T service

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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