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Troubleshoot your device issues
Hikigaeru's profile

1 Message

Wednesday, April 10th, 2024 1:35 PM

My device unlock was approved, yet instead of a link I received "Your unlock instructions: ${masterData.unlockInstruction}"

The request says it was approved and I have an unlock code, but the phone still isn't unlocked.

ACE - Sage


117.6K Messages

1 month ago

Not enough information. What phone? IPhone, Android, or pixel? 

Samsung and most other Androids have a  8 to 16 digit unlock code.

When you insert a not AT&T SIM card, a box pops up requesting that you type in the 8 to 16 digit unlock code. 

Yes?  No?  

iPhone and Pixel phones do not use an unlock code. 

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