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New Member

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4 Messages

Wed, Jan 19, 2022 2:22 PM

MOTO G Power Service to Existing Prepaid Account

I currently have an AT&T 1000 minute/ year prepaid plan.  My old 3G phone will no longer be compatible with ATT next month.  I am considering the MOTO G Power (unlocked) as a replacement.  The old SIM card is the wrong package for the new MOTO, so a swap will not work.  Is installing the new card something I can do myself, or is there some magic required by the phone vendor?  I ***hope*** that the new phone and card have some type of semi-intuitive, step-by-step, set-up.  AM I correct?  Thanks for your time.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

7 m前

Make sure that phone is on the list and the MODEL NUMBER MATCHES EXACTLY.

https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf

New Member

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4 Messages

7 m前

Hi '76',

Appreciate your quick reply.  The list does include two 'G Power' devices.  They have different 'XT' codes.  I have looked on the vendor's site, but they merely show the generic 'G Power' and 'PALF0005US' as the model ID.  I'm at a loss.

'53'

ACE - Sage

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98.5K Messages

7 m前

@mm53

Only the listed phones Motorola G Power (XT2041-4, XT2117-4, XT2117-2) will work. 

Let me guess, buying off Amazon?   If you have the box, the model number is listed on the box.  

You'll have to go to an AT&T store do you have a smaller SIM card made with your phone number on it.

New Member

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4 Messages

7 m前

Hi FKA,

No Amaz, but the local BBuy.  The local AT&T store refused to sell me the phone, without a brand new plan.  I explained to the manager that I already had an existing plan.  He said it was the store policy.  When I called the AT&T website Customer Service number, I was told that the store would sell it to me.  That was the policy.  Basically, I am getting jerked around by my provider.  Two different sets of rules and policies, depending on who you talk to.  Of course, after sitting on hold for 20 minutes, 'due to the higher than normal call volume'. I'm ready to shop elsewhere for a plan and company that actually HAS customer service. 

The BBuy I called said they will gladly set-up the phone for me, and make sure it is working properly before I take it home.  So if compatibility exists, the sale won't go through.

53

New Member

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4 Messages

7 m前

EDIT to the Above should read, "So if *in*compatibility exists, the sale won't go through."

(edited)

sandblaster

ACE - Expert

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58.7K Messages

7 m前

Just FYI, there is no 1000 minute/year plan. You must have the 10 cent/minute plan, so a $100 refill which is good for a year just happens to buy 1000 minutes. You could use up those 1000 minutes much earlier and simply refill your account to buy more minutes. Why ATT makes it so hard for existing prepaid customers to buy a new phone, I don’t understand but you are likely better off buying the phone elsewhere. ATT would try very hard to get you off your plan, some stores might even tell you that you have to change your plan which is not true.

ATTHelp

Community Support

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195.1K Messages

7 m前

We'll be happy to guide you with the selection of your new phone @mm53.

 

As @formerlyknownas said, you'll want to ensure that the phone you purchase is on the list she provided. Best Buy should be able to assist you with that. Since you have a grandfathered service plan, you wouldn't be eligible for any kind of promotions on a device unless you changed your service plan; that's really the only circumstance that you shouldn't be able to upgrade. As another option besides Best Buy, our forum team can assist you with the purchase.

 

Please let us know if you have any additional questions or concerns; if so, we'll be happy to assist you.

 

Darais, AT&T Community Specialist

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