Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Troubleshoot your device issues
hottytoddyms's profile

New Member

 • 

2 Messages

Wednesday, October 12th, 2022 1:52 PM

@mms.att.net and @txt.att.net Address Not Found Message

I've tried sending images and plain text messages from email to two different mobile numbers and get the message each time that the [email scrubbed] and @txt.att.net address not found error message.

The messages aren't simply delayed, I'm getting the email message that the messages can't be sent because neither of the different phone numbers addresses are found. 

Is anyone else having this problem?

Accepted Solution

Official Solution

Community Support

 • 

232.8K Messages

2 years ago

Hi , we are here to help with your Email to Text Messaging concern!

 

To send an email as a text message to an AT&T wireless number:

 

  • Text message - Compose a new email and enter the recipient's 10-digit wireless number, followed by @txt.att.net. For example, 5551234567@txt.att.net.
  • Picture or video message - Compose a new email and enter the recipient's 10-digit wireless number, followed by @mms.att.net. For example, 5551234567@mms.att.net.

Also, the sender has to make sure:

  • The mobile addresses/phone numbers are valid and not blocked.
  • Confirm your AT&T Wireless coverage, since we need signal to send/receive messages.
  • Check your email server or Internet connection
    • AT&T can't troubleshoot a customer's email server or Internet connection that is not AT&T.

Let us know if this helps! Thank you for posting on the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

ACE - Expert

 • 

6.6K Messages

2 years ago

Works for me, both MMS & SMS gateways. Sent from GMail if that makes a difference.

(edited)

ACE - Expert

 • 

64.7K Messages

2 years ago

That probably means either the numbers you are trying to text from email are not ATT customers or they have had texts from email blocked.

New Member

 • 

2 Messages

2 years ago

Neither of those is the case, but thanks for trying to help!

New Member

 • 

2 Messages

1 year ago

So are there any recommendations for those of us who have relied on this valuable feature for years? By forwarding job leads and new customer inquiries to my [email scrubbed] they came across as texts and received my immediate attention. Now, I'm missing emails and appointment requests from new and existing clients.

It worked for over a decade, and it's still working for some AT&T customers from what I see above. What changed, and how can I fix it?

Thank you.

(edited)

New Member

 • 

10 Messages

2 months ago

I have the same problem when using Juno webmail. I don't even get an error message. The ATTHelp message is wrong.

(edited)

New Member

 • 

10 Messages

2 months ago

dmapr, It does matter. Email to text works from my Gmail account but doesn't from my Juno account.

ACE - Expert

 • 

6.6K Messages

2 months ago

@marcshul — problems like these are extremely hard to pinpoint given how many stages are involved between the email client and the phone and the tendency of different services to point fingers at each other, but it could also be the case that the email service provider disallows sending to SMS gateways. I would check with Juno to make sure they pass them through…

New Member

 • 

10 Messages

2 months ago

It's hard for AT&T, yes.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.