Misrepresentation/Taking Advantage of Seniors
I would appreciate any assistance/direction someone can give us with a stressful situation with selling ATT services and products that we’re absolutely misrepresented. We are are seniors, one disabled, moving into a new retirement community. An ATT rep came to our home and asked what the total cost per mo was of our Verizon service (approx $170.00). She then explained that ATT would give us new iPhone 13 with a trade in of our iPhone 12. She sent us an email to verify that the ongoing cost, including insurance, would be 136.00 no plus taxes. Today, we were charged $358.00 on our bank VISA. When I called ATT for an explanation of the bill, they said it was correct. It included activation fees and that our ongoing bill would be $223.00 plus taxes.
We are on a fixed income and we were totally misled and lied to. Where can we go with this because ATT customer service told me that it didn’t matter who I talked to, they would give me the same explanation regarding our ongoing bill.