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RanaArj27's profile

10 Messages

Saturday, April 6th, 2024 8:15 PM

Microsoft Lumia 950 APN Values

Hi, my Lumia 950 is an unlocked AT&T branded version, and when I insert my SIM, LTE and texting works, but when I try calling someone, it immediately closes and says "AT&T Call Dropped". I know this phone is still supported by the network, so what APN values should I insert to make this device work properly? I want to use this for call, texts, data, the lot.

ACE - Expert

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23.9K Messages

1 month ago

Apn will not make the phone calls work.  You may have to call and have them add the imei to your line

10 Messages

1 month ago

Sorry @glimmerman76, I didn't understand your response. Who should I call, and what IMEI should I ask them to add to my line?

Community Support

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232.1K Messages

1 month ago

Hi @RanaArj27,
 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

 

Please reach out to us if you require further help. 

 

Thank you for contacting AT&T Community Forums.

Andrew, AT&T Community Specialist.

ACE - Sage

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117.6K Messages

1 month ago

If AT&T adding the IMEI on your line does not resolve your problem, and you still are not getting voice over LTE, it may be because of missing updates.

You may be caught in a catch-22... You can't get the updates unless AT&T allows the phone on the network, but you can't use the phone on the network unless it is updated. 

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