MEP unlock code for Sierra Wireless 754s aka AT&T Elevate. AT&T CSRs say it's not possible...
I am one of the account administrators notated on our company's enterprise account. I regularly order spare devices to keep on hand, and have a cabinet full of old AT&T gear that I am trying to redeploy.
I have three unused 754s (Elevate) devices that require an MEP unlock code. After speaking to multiple departments in AT&T many times, they have not been able to unlock the AirCard 754s (Elevate). They have told me that they do not currently have a procedure in place to unlock wifi hotspots, only cell phones. They told me multiple times that I should contact the manufacturer. It clearly states on the manufacturer's website that they cannot assist with unlocking the devices, and that this should be done through AT&T
I have 3 devices that were purchased brand new from AT&T around 2012 and were never used. They still have the wrappers on them. Now I want to unlock them for our international offices to use.
I find it hard to believe that mifi's cannot be unlocked. I attempted to use both the regular unlock request form and the biz unlock request form. It appears that the IMEIs are not recognized by the unlock form. There was never any indication when these were purchased that unlocking would not be possible. Also, the CSR that I spoke to for over an hour and a half could not find any documentation stating that it was not possible. The conclusion was that there is no policy in place procedurally to unlock mifi devices.
The error that I gett from the unlock website is:
Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)
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