Troubleshoot your device issues
Mestascchio's profile

Teacher

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15 Messages

Tuesday, June 30th, 2015 9:56 AM

MEP unlock code for Sierra Wireless 754s aka AT&T Elevate. AT&T CSRs say it's not possible...

I am one of the account administrators notated on our company's enterprise account. I regularly order spare devices to keep on hand, and have a cabinet full of old AT&T gear that I am trying to redeploy.

 

I have three unused 754s (Elevate) devices that require an MEP unlock code. After speaking to multiple departments in AT&T many times, they have not been able to unlock the AirCard 754s (Elevate). They have told me that they do not currently have a procedure in place to unlock wifi hotspots, only cell phones. They told me multiple times that I should contact the manufacturer. It clearly states on the manufacturer's website that they cannot assist with unlocking the devices, and that this should be done through AT&T

 

I have 3 devices that were purchased brand new from AT&T around 2012 and were never used. They still have the wrappers on them. Now I want to unlock them for our international offices to use.

 

IMEI: ***
IMEI: ***
IMEI: ***

 

I find it hard to believe that mifi's cannot be unlocked. I attempted to use both the regular unlock request form and the biz unlock request form. It appears that the IMEIs are not recognized by the unlock form. There was never any indication when these were purchased that unlocking would not be possible. Also, the CSR that I spoke to for over an hour and a half could not find any documentation stating that it was not possible. The conclusion was that there is no policy in place procedurally to unlock mifi devices.

 

The error that I gett from the unlock website is:

Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Community Support

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15.2K Messages

9 years ago

Hello There @Mestascchio

 

I’m sorry you have had a difficult time with getting a concrete answer on unlocking your MiFi units. 

 

If you click here, this will take you to our support page on requesting a device unlock for AT&T Wireless Phones or Tablets.  Currently MiFi units do not have the ability to be unlocked.  MiFi units are designed to only work on the AT&T Network.

Thank you,

Charise

Teacher

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15 Messages

8 years ago

I went ahead and got it unlocked outside of AT&T... Cost me $10 to unlock. 

ACE - Professor

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1.7K Messages

8 years ago

I brought the same thing from a web site in China last month.
Only US$34.99 inc.shipping to North America

It come unlocked.

Tutor

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12 Messages

8 years ago

You could find someone else with an unlocked program or you could find an
unlocker program online. But dc unlocker program requires Windows and I
only have Linux. I guess I'm just sick of spending money on nonsense stuff
that should be free.

Teacher

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15 Messages

8 years ago

Yea. I sued DC unlocked via VM. Worked out well. Used it in Thailand.

Tutor

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12 Messages

8 years ago

It depends on the virtual machine and the hardware. Installing windows
usb/dongle drivers through virtualization can be a pain. I tried Wine
Emulator and VirtualBox. Wine just completely fails, virtual box tries and
then fails even after I forward the usb - possibly because it doesn't work
with usb 3.0 and all my USB ports are 3.0 . Still, the way the system
works, most people have to buy a new hotspot every time they buy data from
a different provider or leave the country.

I'm doing mobile broadband networking research for university and I HAVE to
access every major carrier's mobile broadband network and let me tell you,
their system of locking in customers is ridiculous. If I want to access
every major carrier's internet, they expect me to buy a separate hotspot
for each and every carrier and then throw it away when I'm done. How messed
up is that?

1Gb of internet is 1Gb of internet. It doesn't matter if it is ATT internet
or T-Mobile internet or metro internet. Internet is internet just like
electricity is electricity - it's basically a utility. People want the
cheapest internet and it really doesn't make a big difference who they're
getting it from so long as they're getting it. Internet is essentially a
utility, sort of like power or water.

The system wouldn't fly for any provider of an interchangeable good like
electricity or water. I mean if I buy Zepherhills and then all of a sudden
I decide I want some other company's water, I don't have to spend two whole
hours on the phone with Zepherhills only to find out that I have to pay
them 50 bucks for the ability to access water outside of the Zepherhills
brand. But apparently that is acceptable for the AT&T brand and the Sprint
brand and whatever other brand that provides internet? Ludicrous.

Contributor

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1 Message

8 years ago

Teacher

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15 Messages

8 years ago

DC unlocker. Cost 10 Euro. I used PayPal from USD. Painless process, but Windows only program.

Contributor

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1 Message

7 years ago

hi

 

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