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Contributor

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2 Messages

Wed, May 4, 2016 6:38 AM

Marshmallow 6.0 update / BlackBerry Priv

When will AT&T Blackberry Priv update be made available? Seems like every other carrier is rolling out the update, except sLOWwwwww. AT&T.
Get with the program!

Responses

Tutor

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12 Messages

4 years ago

What changes is AT&T making to the Android 6.0 software they received from BlackBerry?

Why can we not have the update as released from the manufacturer? I would like my phone to perform as they intended, and do not want any changes to be made. Is there any way for me to install the standard software from BlackBerry?
GLIMMERMAN76

ACE - Expert

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20.1K Messages

4 years ago

@Privateer

 

you purchased a carrier branded android phone which includes all of the att bloatware like att navagator and what not.  

 

The update has to come from ATT's download server not from blackberry.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.1K Messages

4 years ago

@AaronClark

 

sure the phone will work but you wont get updates since the phone is locked to ATT's update cycle.  Even a carrier unlock wont change that.  ATT's phones update from ATT's download server.  So to get the update you must have an active att acount with an active ATT sim in the phone.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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12 Messages

4 years ago

@GLIMMERMAN76

Thanks for the reply.

You post kind of sounds like a lot of assumptions... Do you work for AT&T?

I think we all make the same general assumtions you mentioned, but I was hoping for a straight answer from the source. (Maybe I'm a fool...)
AaronClark

Teacher

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23 Messages

4 years ago

All I would need is my daughters att sim, or buy a go sim. But what's the point doing that if I'm still having to wait on att for the update? Lol. That's why I'll buy a new phone and give this one to my Mom. And Saturday I'll have the Marshmallow Update on my new T-Mobile BlackBerry Priv 👍🆒😀
AaronClark

Teacher

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23 Messages

4 years ago

Delete all the carrier apps and you'll get 2 to 3 days battery with the Priv, any phone for that matter. Att Bloatware was is crazy, I was switching to T-Mobile but after talking to a lot of BlackBerry users I decided to order an unlocked BlackBerry Priv from BlackBerry. Should have it by Thursday. No more waiting on Att to release the Marshmallow Update, and I won't be a month behind on every security update. @ Privateer there is a way you can but you'll have to root you BlackBerry and then sideload it, just like when you sideloaded Snap or SnapChat or Google Play on a BlackBerry 10 os phone. I have all the apps on my BlackBerry Z10. But I'm using the BlackBerry Priv with crappy att right now 😞 can't wait to get the BlackBerry Priv from BlackBerry. I've come to realize that Att don't care about BlackBerry! My my received Marshmallow on her Att S6 Edge and my buddy has marshmallow on his HTC, don't know what model just know it's an HTC. The only phone I know that is still waiting is the BlackBerry Priv. I have 3 Co workers with a T-mobile Priv and all 3 are running 6.0 Marshmallow. I'll say after checking their Priv out its sure sweet on Marshmallow. But my battery still last longer because I deleted all the att apps and sign into my att app from Google. You don't have to delete them, just disabled them.

Contributor

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1 Message

4 years ago

When is AT&T going to update?
chedardog

Mentor

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13 Messages

4 years ago

I wasn't sure whether to post this under BlackBerry or Android 😉

 

Now that BlackBerry is rolling our Beta 4 of the Marshamallow OS to PRIV devices, when will AT&T users finally be able to participate in the testing?

 

Is it that AT&T is not allowing the OS updates to AT&T PRIVs, or is BlackBerry not letting AT&T participate?

Community Support

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15.2K Messages

4 years ago

Hi @lahyte

 

Thank you for posting your question about the Marshmallow 6.0 update for the Blackberry Priv device.

 

We know how important it is to you that your device be updated with the latest and greatest features and security patches.

 

We are unable to provide a date for when the update can be released, or forecast availability for other devices. When the update is ready you will receive a notification on your phone with step-by-step instructions with how to install it.

 

We thank you for your patience and invite you to join our Marshmallow Updates & Discussion thread where you can get ready for the update.

 

Thank you for choosing AT&T for your wireless services!

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
joeldf

ACE - Guru

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508 Messages

4 years ago

Oh, come on.  You know it's AT&T that drives this ship. 

 

It's always AT&T that holds their BlackBerry customers hostage over OS updates.  They never allowed the BB10 OS betas on AT&T phones (of course, that didn't stop me when they leaked out).  And AT&T won't even update the current BB10 phones to the latest BB10 OS that the rest of the world has, while the AT&T official is too old, buggy and still has vulnerabilities that have long been fixed.

 

I don't think they will change with the Priv and its Android OS.  They've done better than anyone expected with the security updates, but how long they take to make the switch to Android 6 will be the real test.

 

 

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support

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15.2K Messages

4 years ago

​Hi @chedardog

 

We are currently working very hard to bring Marshmallow to your device. We know how important it is to you that your device be updated with the latest and greatest features and security patches, and we thank you for your patience while we work to bring you this update. We want to make sure you have the best possible experience, not only with your device but also with our network. That’s why we’ve been testing the update extensively to make sure that this happens.

 

Blackberry handles the updates differently though. The current beta of the Marshmallow OS available from Blackberry is for the version of the phone shipped and sold directly from them. While the phones specifications may be identical there is a slight difference in internal programming which may cause issues if this beta is applied to your device.

 

Since the announcement of monthly Security updates by Google to the Android platform, this is an area that is constantly moving forward and can change on an almost daily basis. We want to make sure your device is secure in this digital age where more and more actions with your personal information are being handled by your device. Due to this, we are unable to provide a date for when the update can be released, or forecast availability for other devices. When the update is ready you will receive a notification on your phone with step-by-step instructions with how to install it.

 

Again we thank you for your patience and invite you to join our Marshmallow Updates & Discussion thread where you can get ready for the update.

 

Thank you for forming part of the AT&T family!

~Tim J AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

That is such a load of crap!  Maybe having more than one person working more than 5 minutes a day two days a week may acturally provide results.  Why should it take more than a month or longer to get an update??  AT&T might want to think about their customers instead of only counting the $$.  NOT being able to give time frames is also a crock.

Contributor

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1 Message

4 years ago

I think AT&T needs to consider the benefit of thoroughly reviewing and testing an update before launching it vs. the perception that they are not providing the same level of service as another carrier.  As a long time Blackberry customer I would tell you that my perception is that I always get updates last...Verizon, T-Mobile, Sprint, every Canadian carrier and seemingly every global carrier has the update before I do as an AT&T customer.  I would suggest that your update process is broken if you are perceived consistently as the last carrier to release updates.  This will lead you to lose customers who like to have new things first.  Bad business in my opinion.

 

Also, on blackberry boards I never seem to see Verizon customers complaining that their update works worse than it is working for AT&T customers.  So, the idea that your process is better and more thorough which leads to a better customer experience seems flawed as well.  

 

Please find a way to get up to speed with the other carriers.  I am one of those people who likes to have the newest technology first and your update process makes me want to leave AT&T to go to a carrier who will give me what I need as a customer.

Contributor

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1 Message

4 years ago

Every PRIV owner on AT&T is being held hostage, we are also the silence majority that will gradually move out to other carriers which see customers' needs and experiences are their absolute priority.

 

NO MORE DELAY AND GET THE LATEST OS RELASED TO THE CROWD NOW!  

Contributor

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1 Message

4 years ago

Hello,

 

Pretty much what all of these people said................long term at&t user because It's  the only place I can get my BB. Have had all of the exclusive BB's on AT&T................ Sent my Passport back because of software issues. Loved Android but wanted security. Got that in the Priv, but..... If I don't receive the Marshmellow update with in the next 30 days, I will be leaving AT&T and Blackberry (who I'm terribly disappointed with, that's to you Mr. Chin) and getting an unlocked carrier free phone and will test who's the best for my 14 day trail until I find someone else. AT&T this is not acceptable. 

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