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Contributor

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2 Messages

Wed, May 4, 2016 6:38 AM

Marshmallow 6.0 update / BlackBerry Priv

When will AT&T Blackberry Priv update be made available? Seems like every other carrier is rolling out the update, except sLOWwwwww. AT&T.
Get with the program!

Responses

JAL123

Mentor

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26 Messages

5 years ago

Blackberry released its promised "monthly" security and features update on December 1.   The rest of the planet has it, except for AT&T.  One of the main reasons I bought the Priv was for security and these updates.   What a problem if you have an AT&T branded model.  What say you, AT&T?

GLIMMERMAN76

ACE - Expert

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20.1K Messages

5 years ago

@JAL123

 

well its a carrier branded phone and updates are not as prompt as buying the phone unlocked.  ATT does not give software update schedules but just look at the nexus 6 still no marshmallow it was released in october.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

5 years ago

I'm just wondering why you are not releasing the update from blackberry, even though mulitple carriers already have?  Why punish your loyal customers?

Contributor

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2 Messages

5 years ago

It's tragic that multiple carriers around the world have released this update and att is sitting on their ar$e.  Makes me want to spend $40, unlock my phone, get another carrier's sim...just for updates.  

GLIMMERMAN76

ACE - Expert

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20.1K Messages

5 years ago

Even if you unlock it the updates still go thru Att since the android rom
is Att specific. And you won't get updates anymore either since Att only
updates phones if there on there network.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.1K Messages

5 years ago

@djenks76

 

Its an android phone with ATT bloatware on it.  which means its on ATT's update schedule.  Which ATT does not give out.  

 

The rom on the phone is ATT specific.  To give you an idea the nexus 6 is still waiting on marshmallow that was released Oct 6th

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joeldf

ACE - Guru

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504 Messages

5 years ago

Big surprise... updates are rolling out today for the AT&T Priv.

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joeldf

ACE - Guru

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504 Messages

5 years ago

Posted this in the other thread asking the same question, but the updates are rolling out today.

 

Kind of a shock that AT&T only waited about a week this time instead of the usual 3 months (or simply sit on it and wait for Marshmallow).

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

As a long time customer of AT&T with multiple lines of service all of my other5 out of 6 phones have the marshmallow software. And my BlackBerry Priv is still waiting for the update. I understand that Blackberry release the update last Tuesday and you are working hard to get the update out to all the the Blackberry users but this is owed to your blackberry users as well. According to Blackberry the update will solve a lot of the concerns blackberry users have. Can't wait to see how well the Priv works with the Marshmallow update.

Community Support

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15.2K Messages

4 years ago

Hi @4PADCAIN

 

Right now, AT&T is working hard to make Marshmallow available for as many Android devices as possible. I’m also awaiting the update for my device. We want to make sure our customers have the greatest possible experience with the update in regards to their device and our network.  This is why we conduct extensive tests on all OS updates to ensure a level of quality that you’ve come to know and expect.

 

As a rule, we generally do not post information on device updates until the day of release and are unable to forecast availability of any OS update.  With that said, we are currently working on making our process and information more available as we know our customers are very eager to get their hands on the latest updates.

 

Rest assured when available, you will receive an over the air notification on your device with step-by-step instructions to update your software.

 

Thank you for forming part of the AT&T family!

 

Tim, Community Specialist

AT&T Customer Care

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Contributor

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1 Message

4 years ago

The primary selling points behind the Priv, aside from the physical keyboard, are the promise of increased security and privacy.  Android 6.0.1 offers significant enhancements in both areas; to delay its release or hinder its deployment through sim requirements is completely and totally unnacceptable.

Until these policies are changed I will do everything in my power as an information security professional to dissuade my employers, clients, colleagues, friends, and family from purchasing their phones through you or, indeed, using your services.

 

I know you are not responsible for these decisions, Tim; that you are merely the unfortunate soul sent out to face us wolves, but this is a subject your employer needs to take seriously and address with more than a standardized non-statement.

Tutor

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12 Messages

4 years ago

Thank you, Name.

Blackberry did the testing already. We don't need AT&T to putz around with the software, we need you to honor your agreement with Blackberry and deliver their updates in a timely manner.

*update received! That was quick.

*just a security patch.... Still no 6.0. Back to being pi**ed.

Community Support

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15.2K Messages

4 years ago

Hi @Inamotorsports!

 

Welcome to the Community Forums!
Thank you so much for your feedback regarding the Marshmallow update. We are working hard to release it to our Blackberry customers as soon as possible. We’ll notify you as soon as it’s available and also hope it will resolve any concerns you’re experiencing with your Priv!
 
Have a wonderful day!
Kevin, AT&T Community Specialist

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

4 years ago

Can you please advise you loyal Blackberry Priv Users when you will be releasing the Marshmallow Update.  I was on the phone with The Blackberry Corp. Office they said they released all up dates to the Manufactures the first week of this month.  We all been waiting for this update to happen.  I got the software patch this morning hoping that it would be the Marshmallow update.  Please Advise use when you will be releasing the update.  Thanks for your time

 

Tutor

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5 Messages

4 years ago

Whenever I hear of "extensive" testing I always think of someone walking across America asking "Can you hear me now?" A la the old Big Red commercials. What is this testing?! Apparently, the FTC and FCC are on the same page.

I'll just go ahead and get an unlocked Priv from BlackBerry.

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