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zidane2016's profile

Tutor

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6 Messages

Sat, Dec 20, 2014 7:33 PM

Lumia Denim/WP 8.1.1 Update

Three days ago, Microsoft/Nokia began the worldwide rollout of the Denim firmware/Windows Phone 8.1.1 software update. The Microsoft Lumia twitter account gave very little detail other than "It will be available following carrier testing and approvals". Can any AT&T insider give us some info on when the Lumia 1520 (or other Lumias, for that matter) will receive this update? I'm spending the Christmas weekend with my family and I'd like to have the camera improvements and 4K video in time for that occasion!! You guys have been good to us WP users for the past two major firmware updates (Black, Cyan), so please don't pull a Verizon on us now!

shoe

Professor

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2.2K Messages

8年前

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Tutor

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9 Messages

8年前

Well said and I agree.  I have a Lumia 920 and the Lumia 2520 tablet and I have been very happy with both devices.  I hope we might get the update as a Christmas gift? It probably looks llike it won't happen until early next year, hopefully before January 21st

 

Tutor

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12 Messages

7年前

I have been watching all the sites and forums and have heard nothing about a US release date. I remember when Cyan was being released, Microsoft had a page where it listed all the carriers, countries, models of the devices, and what phase they were in (testing, released, etc..)

Anyone have ANY information?
ms_unicorn

Former Employee

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4.9K Messages

7年前

Hey, there!

 

Thanks for posting. To find out about any upcoming software updates for your particular device, click on the link below.

 

www.att.com/softwareupdates

 

Let me know if you have any other questions or concerns!

 

-Mariana

Tutor

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12 Messages

7年前

Whereas I do appreciate the post, it did not answer my question, as the information you provided information about the Lumia Cyan update and did not answer my question about the coming Lumia Denim...

Contributor

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1 Message

7年前

When will AT&T send out the Lumia Denim Update for their windows phones, Verizon already has it and I hear T-mobile has it too?

ACE - Sage

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97.4K Messages

7年前

I have twice, jumped through hoops to get my updates. The first on my Note 3 cell. I finally went in to Samsung and they did the update via USB and a computer.
I just got the update on the Note 8 tablet this morning after calling tech support and having them open a case on it last night.
Calling seemed to do the trick if going into setting, about, software update keeps saying your phone is up to date.

Contributor

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1 Message

7年前

Can you (Community Manager) please answer the question.  We are all more than capable of searching the web for the AT&T Software support/update webpage.  We would like to know when AT&T is going to release the Lumia Denim update since you (AT&T) have had it from MS for some time now...

skwhirl

Tutor

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6 Messages

7年前

How about an actual answer to the question? Why is this so difficult? Are you a bot?

skwhirl

Tutor

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6 Messages

7年前

That's wonderful...if it's real why are you not sharing any information with us? It's well known that there is a bug in the extras/info that is causing some phones to say denim when it's still cyan. So help the rest of us out.

skwhirl

Tutor

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6 Messages

7年前

Lizdanc, what does your post have to do with Windows Phone update? Aren't all of the devices in your post Android?

ACE - Sage

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97.4K Messages

7年前

All updates are pushed out through AT&T.
Including windows updates.

Tutor

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12 Messages

7年前

I know, right?  That answer was totally scripted.  The AT&T rep that posted it probably gave herself 5 stars to make herself look better.  That is what upsets me about AT&T; they are never straight forward with you, and can't even answer a direct question.  Ridculous considering we pay their salaries.....

skwhirl

Tutor

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6 Messages

7年前

You are right...it did sound scripted.  I don't get it either; why they have to be so vague. And worse then that, is they don't seem too concerned when there is no real answer. I called a month ago to ask about denim update, and it was the usual blah blah we don't know. Maybe customer service doesn't know, but someone does and I think they could find out. If it wasn't for being a die hard windows phone fan(back to 2006 with Windows mobile), I would have told at&t nevermind. But I love my 1520 enough to put up with at&t's crap. I guess it could be worse: We could be on verizon, with no 1520, and waiting for cyan...

Sent from my Windows Phone

 

[Please keep it courteous]

Contributor

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1 Message

7年前

I left Verizon just a month ago for this exact reason, I knew that AT&T was better as far as Windows Phone selection and updates go. Now that I'm here, I see something I don't like, AT&T is shy about releasing details on anything. Why is it so hard to just update us, and give us an estimated time frame? I understand that you don't want to release untested software and that it can take some time, but shutting out your customers like this doesn't do anything but drive them away.
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