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northidahoted's profile

Contributor

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2 Messages

Tuesday, March 22nd, 2016 3:43 PM

Lumia 640 Windows 10

When will att provide the upgrade from OO 8.1 to 10?

Guru

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673 Messages

8 years ago

You should get the update and it'll come from AT&T. Did you receive it?

Mentor

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47 Messages

8 years ago

Excited to see AT&T FINALLY pushing out the Windows Mobile 10 upgrade (at least to 640's), unfortunately this does NOT include Lumina 640XL (check the SKU's). Guess what I've got...640XL...still waiting...

Contributor

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2 Messages

8 years ago

Let win 10 mobile update lumia 640. Was a mess. Could not syn with att address book, all contacts in people app gone and outlook could not syn with att email account. Had to reset to 8,1 after  Microsoft wasted 2 hr trying ot fix win 10. Lousy is kind word.

Master

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3.5K Messages

8 years ago


@ATTKevinCS wrote:

Hey @GLIMMERMAN76,

 

Well that's embarrassing. Thank you for highlighting that. We obviously meant the Lumia 640 Smiley Happy

 

 

Your comments really hit home. Tim and I were discussing them, and we decided to make a change. We will no longer be using these canned responses. It helps us work through the volume we receive every day; however, it's not doing right by our customers as it's not a world class experience. 

 

You may still see them show up for about a day as we already (to use film terminology) have a few response in the can. Once we work through that backlog, you shouldn't see them anymore. 

 

 

 

Kevin, AT&T Community Specialist

 


You might want to go re-check the Windows 10 640 boilerplate release messsage in this forum then, it's got the Desktop PC release info, instead of the Mobile release info (see where you reference Windows Defender, for example).

I'm not sure it matters that much to most folks, unless they go and check for the "features".  In most cases, there's overlap between Desktop/Mobile, but not entirely, and this message clearly quotes from the Desktop 107 release.

This is the post here: https://forums.att.com/t5/Windows-Phone/Device-Software-Update-Microsoft-Lumia-640/m-p/4833011

Master

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3.5K Messages

8 years ago


@ODad wrote:
You should get the update and it'll come from AT&T. Did you receive it?

I'm not so sure on this one. The Windows phones (like many manufacturers) have different models for each carrier/firmware mapping.  

I think the AT&T one was RM-1063, and the global unbranded one was RM-1065/RM-1096 (single/dual SIM), whereas the T-Mobile version had a different model too, with B17 support.  I think this was RM-1064, but I'm not 100% on that part.

 

So the question is, what kind of filter is AT&T applying to its OTA updates?

Guru

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673 Messages

8 years ago

@pgrey Could be filtered on the model number but also could be the IMEI. But in the end, my understaning is that AT&T phones even if they are unlocked and on another carrier, the update will come from AT&T. I have no first hand experience with this.

Contributor

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1 Message

8 years ago

Still waiting, still frustrated. (640xl) I'm questioning if Windows phone users have the same priority as other AT&T customers. I'm hoping that either a better effort is put forward to release updates, provide information and have stores carry more of a selection, or that AT&T reconsiders selling Windows phones.

Contributor

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2 Messages

8 years ago

Just ran the upgrade advisor on my 640XL and got the same message I've gotten for months.  My phone is eligible and I'll see a notification when the upgrade is ready.

 

I bought the phone more than a year ago, at an AT&T store, with the promise is would soon upgrade to Windows 10.  Most frustrating.

Tutor

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6 Messages

8 years ago

And I stand corrected...

I did not read the link... https://forums.att.com/t5/Windows-Phone/Device-Software-Update-Microsoft-Lumia-640/m-p/4833011

 

 

FWIW: I am running 14361 (via Insider Program) now with no major issues. on 2 x 950's and a 640XL.

Contributor

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2 Messages

8 years ago

I'm in Argentina but my download stops at 90% and breaks.  My is Lumia 640 Rm 1073, upgrade advisor says it's ready, but like I said it breaks at 90%

Do you know why?

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