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Contributor

 • 

2 Messages

Tue, Mar 22, 2016 3:43 PM

Lumia 640 Windows 10

When will att provide the upgrade from OO 8.1 to 10?

Responses

ATTMobilityCare

Community Support

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15.2K Messages

4 years ago

Hi @pedro.dardis

 

Thank you for reaching out to the AT&T Community Forums!

 

We definitely understand the need for the latest version of your OS, and apologize for the delay.  Thank you for the feedback, and we continue to try and improve our turnaround time to make it much more seamless for our customers. To that end, we are currently working on an initiative to be more transparent with our OS launches and provide more details.  When we have more specifics, we will be excited to share with the community!

 

At this time, we don’t have a firm date for when Windows 10 will be available for the Nokia Lumia 1520 device. In most cases, updates will be posted on the day of release.  We don’t currently have an estimated time of launch, but will update the community as soon as we have more details.

 

Rest assured, when available, you will receive an over the air notification on your device with step-by-step instructions to update your software.

 

For more information on the Windows 10 update for your device, you can click on Microsoft’s website at https://www.microsoft.com/en-us/mobile/windows10/. From that website, you are able to download the Windows 10 Upgrade Advisor app – available free in the Windows Store. You can easily check for upgrade availability and begin the upgrade in just a few easy steps.

 

Thanks for your patience!

 

Tim, Community Specialist

AT&T Customer Care

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GLIMMERMAN76

ACE - Expert

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20.7K Messages

4 years ago


@ATTMobilityCare wrote:

Hi @pedro.dardis

 

Thank you for reaching out to the AT&T Community Forums!

 

We definitely understand the need for the latest version of your OS, and apologize for the delay.  Thank you for the feedback, and we continue to try and improve our turnaround time to make it much more seamless for our customers. To that end, we are currently working on an initiative to be more transparent with our OS launches and provide more details.  When we have more specifics, we will be excited to share with the community!

 

At this time, we don’t have a firm date for when Windows 10 will be available for the Nokia Lumia 1520 device. In most cases, updates will be posted on the day of release.  We don’t currently have an estimated time of launch, but will update the community as soon as we have more details.

 

Rest assured, when available, you will receive an over the air notification on your device with step-by-step instructions to update your software.

 

For more information on the Windows 10 update for your device, you can click on Microsoft’s website at https://www.microsoft.com/en-us/mobile/windows10/. From that website, you are able to download the Windows 10 Upgrade Advisor app – available free in the Windows Store. You can easily check for upgrade availability and begin the upgrade in just a few easy steps.

 

Thanks for your patience!

 

Tim, Community Specialist


@ATTMobilityCare @ATTTimCS @ATTKevin

 

kinda the wrong phone right?  I think your getting lax in your copy and paste...  Or its the fact that your doing it so much.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTKevin

Former Employee

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408 Messages

4 years ago

Hey @GLIMMERMAN76,

 

Well that's embarrassing. Thank you for highlighting that. We obviously meant the Lumia 640 Smiley Happy

 

 

Your comments really hit home. Tim and I were discussing them, and we decided to make a change. We will no longer be using these canned responses. It helps us work through the volume we receive every day; however, it's not doing right by our customers as it's not a world class experience. 

 

You may still see them show up for about a day as we already (to use film terminology) have a few response in the can. Once we work through that backlog, you shouldn't see them anymore. 

 

To respond to @pedro.dardis,

 

I'm sorry for our response. 

 

Being honest, the update focus has primarily been on Android Marshmallow. There's been a bit of chatter around the Windows 10 update, though I haven't seen a lot of movement in that area. 

 

I'm not sure why there's not a huge outpouring of love for the 640, it's really a great phone. If I wasn't tied into Apple's ecosystem, I would strongly consider making the switch for at least one of my lines. 

 

That being said, we currently don't have any information about if or when this update is going to come out. I can't speak to why other carriers may have released it sooner, but I know that the engineers at AT&T take their time on these things because they want as little hiccups as possible. 

 

Right now, my recommendation would be to get the community/user base engaged around getting this update. 

 

To the community - What are your thoughts? Do we have enough people demanding this to get the traction needed? We need some vocal customer champions of this. 

 

@pedro.dardis, I know my answer isn't going to come across as particularly helpful or insightful. The honest truth is that we need more people like you to be vocal about what we as your provider need to be doing for our loyal customers. If we can prove demand, getting something prioritized is a lot easier. 

 

Thank you for sticking with us. 

 

 

Kevin, AT&T Community Specialist

 

Contributor

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1 Message

4 years ago

Windows 10 upate is now out

 

I just ran the Update Advisor App (from Microsoft App Store)

It informed me that the Windows 10 update is available for my ATT gophone Lumina 640.

It ran the update straight from the app.

 

Update took about 20 mins.

It is running the Windows 10 now.

No issues

 

 

Tutor

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4 Messages

4 years ago

I can confirm it!

Downloading the update now!!!!

 

🙂


Can't believe it!! 😄

Tutor

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4 Messages

4 years ago

@ATTKevin

 

Thank you for your response.
I was going to mention the canned response and @GLIMMERMAN76 beat me to it.
I appreciate your response and I understand that you are right on how to demand prioritization.

 

I was going to start a change.org campaign after I read your comment but hey, @SALinCAL's answer made my day. 😄

 

Thank you all!

P

Contributor

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1 Message

4 years ago

It's true! 6:50 P.M. P.S.T. and it is downloading on my 640. I got this phone expressly for the 10 update capability last August, better late than never.... 

The download itself took about 5 minutes, who knows on the install.

Now, back to the Warriors/Cavs.

Contributor

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1 Message

4 years ago

Getting 80072ee2 error.

Contributor

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1 Message

4 years ago

There is a rumor spreading on Reddit that the AT&T Lumia 640 LTE is getting the Windows 10 update tonight.

Contributor

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1 Message

4 years ago

i am using unlocked lumia 640 when i am get windows 10

sdunnin

Teacher

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30 Messages

4 years ago

 

Same here, ran ugrade advisor and saw the great news!! I agree that it would have been nice to have gotten better feedback (or any at all for that mattter) regarding the status of the upgrade.

GLIMMERMAN76

ACE - Expert

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20.7K Messages

4 years ago

@sajsaj

 

if att does what they do on android devices since they send out the updates OTA and your not in the USA you may have to get the update some other way than a OTA.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sdunnin

Teacher

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30 Messages

4 years ago

Tutor

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4 Messages

4 years ago

@GLIMMERMAN76 I am in Argentina now and I was able to update over WiFi.

 

At least that worked! 😄

 

P

Contributor

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1 Message

4 years ago

Hi I have an unlocked At&t 640xl running on T-Mobile. (yeah I know). My question is. Will I be able to get the upgrade from you guys. Or do I have to wait for t-mobile. Or am I just out in the cold (again) any help with this would be appreciated. Thank you.

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