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Troubleshoot your device issues
Mtheo's profile

1 Message

Thursday, November 23rd, 2023 6:48 AM

Lost my Samsung buds

Just realized I lost my Samsung ear buds. I had them on me earlier in the week but last known location was recorded a week ago. 

I cant figure out how to go about replacing them since I'm doing monthly payments. I haven't even had them for a month (not on my bill yet for payments).

Am I able to get them replaced, without having to pay for a second one? I can't find anything on accessories. 

ACE - Sage


117.7K Messages

6 months ago

Am I able to get them replaced, without having to pay for a second one?

They are not insured and it's not the service providers responsibility to replace them. Go to Best buy and shell out full price for a new pair.

You still have to pay for the ones that you bought through AT&T on installments.

Equipment is 100% on you.  

ACE - Expert


27.8K Messages

6 months ago

Did you buy the Samsung Insurance?

Community Support


232.2K Messages

6 months ago

Hello @Mtheo, we are here to address this!


As @formerlyknownas has rightly mentioned, you will need to purchase a new set of Samsung buds. The installments on the Samsung buds you lost will continue as they should. If you have Samsung Care, you can look into getting a replacement for the Samsung buds you lost. 


Thank you for contacting AT&T Community Forums.


Andrew, AT&T Community Specialist.


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