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1 Message

Tue, Jun 4, 2019 6:45 PM

Lost device

I had lost my prepaid phone yesterday and can't find it.i tried to locate it but I guess device is off and so is location


Accepted Solution

Official Solution

Brand User



108.5K Messages

9 months ago

Good afternoon @Nalani4u90,


We'd be glad to assist you. Since you're unable to locate your device, we recommend suspending your service until it's found. Visit our support page on Suspending AT&T prepaid service for instructions on how to do so. 


Once you've suspended your device, you may want to look into replacing your phone. Check out this support article on Replacing a lost or stolen phone for more information. Thanks for reaching out to us. 


Makaela, AT&T Community Specialist.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.