Troubleshoot your device issues
Tubeshat's profile

New Member

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4 Messages

Sunday, April 2nd, 2023 3:08 AM

Locked SIM (Reported stolen by AT&T MOBILITY)

Greetings and respect

Please know that I bought a new phone and I was surprised after buying it that it is locked by you. I know that I have its own carton and that I am trying to communicate with the seller and that he does not answer from your problem. I want to help.

ACE - Expert

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64.7K Messages

1 year ago

Is there a question? There is nothing anyone here can do to help you. Sounds like you were scammed.

Community Support

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230.7K Messages

1 year ago

Hi Tubeshat. Here's what you need to know about unlocking a device on the AT&T network.

 

As reported beneath the section Personal device requirements at Get info about device unlock eligibility to unlock a device it cannot be reported as lost, stolen, or involved with fraud.

 

Only the original device owner can lift that restriction. Since your device was purchased from a non-authorized AT&T seller, we want to advise that @sandblaster is correct. You will have to continue trying to contact the seller to perform the request.

 

You'll find these details and more under eBay & Non-AT&T Purchases when you visit AT&T Device Unlock Help - Solutions & FAQs.

 

We hope this information helps. Let us know if you have any other questions.

 

Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

New Member

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4 Messages

1 year ago

@sandblaster  Hey bro

I want to talk to you and tell you that I bought a phone and then it turns out that it is locked, I know that I was defrauded 😞

What do you want to unlock the phone? I'll pay the price for it. Thank you. At&t 

ACE - Expert

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64.7K Messages

1 year ago

Sorry, I can’t unlock your phone. It wouldn’t matter if you could get it unlocked. Since it has been reported stolen, it has been blacklisted which means it won’t work on any carrier, locked or not.

New Member

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4 Messages

1 year ago

😞

😞 I told you in advance that I was circumvented and sold a locked device

I understand your opinion, thank you

New Member

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4 Messages

1 year ago

If you want to help me with that, I will bear the full costs involved.

ACE - Expert

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23.9K Messages

1 year ago

No one can help you.  Enjoy your brick of a phone 

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