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New Member

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1 Message

Sat, Jan 25, 2020 6:07 PM

Locked phone In contract

So I purchased an iPhone 8 plus on let go and the seller did not let me know that they didn't finish paying the phone off. I tried to put my metro sim card in it and it said "Sim not supported" and I tried to unlock as a non customer on the att website and it said that I have to finish paying the phone off. So my question is if I just go into att and switch my metro number to an att sim card and put it in the 8 plus will I be able to use it? And when I bought the phone the sim card was still in the phone and the phone is still in service. Like it still recieves calls/ text from and it has celluar data.

Responses

Constructive

Employee

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6.2K Messages

3 weeks ago

you need to get a refund or have the owner pay it off. Only the owner can pay off his account. It will only work when unlocked and you can’t do that

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mobilemax

Employee

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794 Messages

3 weeks ago

Hello,

Tell seller to satisfy what's left on the phone balance with AT&T first. Then they visit www.att.com/deviceunlock to submit an unoocj request. This takes 24-48 hours to get approval back (and has a one day delay after payoff to be able to submit). Apple will not u ok n it, nor will AT&t without those two steps. Check the weblink yourself to review full terms to be eligible.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.