Mramos1974's profile

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1 Message

Wed, Apr 20, 2022 8:57 PM

LG Phone Metro

I have a Metro LG unlocked but keeps giving me "sim error", any thoughts?

ATTHelp

Community Support

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191.9K Messages

Il y a 2 m

Hey there @Mramos1974, we'd love to assist you further with your unlocked device concerns. 

 

Please be advised, you'll need to confirm with us the make and model of your device. Also, you'll need to make sure that your device is listed on our 3G sunset whitelist. These devices are currently the only models eligible for use on the AT&T network. 

 

We'd also like to gather additional information from you:

  • Are you attempting to use your device with a AT&T SIM card?
  • Have you confirmed that your metro device is unlocked and eligible for use on the AT&T network? Check out our device unlock requirements
  • Where did you purchase your device? 

Feel free to reach back out and let us know the following so that we're able to continue to investigate your concerns. 

 

Thanks for contacting the AT&T Community. 

 

Lynn, AT&T Community Specialist

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