HBO Max - where HBO meets so much more!



1 Message

Tue, Jul 2, 2019 12:28 AM

LG pad

LG 8 x pad stuck on firmware update.  I did force shutdown but it just comes back with firmware update a freezes up.   What do I do??


Accepted Solution

Official Solution

Brand User

New Member


121K Messages

a year ago

Hi @Chelemm69,


We'd love to assist you with this issue!


If you are unable to move past the firmware update after restarting, you may need to perform a factory reset. To do this, navigate to: Settings icon > Backup & reset > Factory data reset. It's extremely important to backup your data first before resetting your device entirely. This will restore it to the default settings when you first acquired it.


Afterwards, see if you are able to download the update. If you are still experiencing issues after the rest, please let us know. Thank you!

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.