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bsnunes's profile

Contributor

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1 Message

Tuesday, October 23rd, 2018 2:15 PM

Lengthy phone unlock request

Good day,

I submitted an unlock request for my phone October 18, 2018 and today is October 23rd and still after checking the device unlock status page, the phone has not been unlocked, still showing currently in progress and I have not been dispatched any notification as to why the process is so lengthy. Can I get some assistance please with unlocking it or know as to why its taking so long?

Accepted Solution

Official Solution

Community Support

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232.2K Messages

6 years ago

Hello @bsnunes, allow us to lend a helping hand. There has been an increase in the amount of unlock requests we are receiving. It could take a few weeks for the request to be processed. We recommend using our Unlock portal to track the status of your request. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

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