Kyocera DuraXE E4710 firmware update issues, please help
Background info: The phone's software version is 1.005AT / the AT&T Address Book cloud connection attempt forces it's way into view every time I click on contacts - not very pleasant. / hotspot creation seems to be locked by software / I have a nearly new condition unlocked device that works fine otherwise.
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Upon selecting the option to update the firmware, the popup tells me it is indeed old and that I can proceed to get the update.
The download for the software update will begin in a moment..."
[It just hangs there, and doesn't do anything. All I can do is exit that menu option. Reboots return it to that same screen. The online troubleshooter presents no useful information whatsoever.]
I have a fast connection speed, yet it hangs. But sometimes I get a message stating that no update is available for your device at this time. Then it says your software is up to date, you may check again in 23 hours 59 mins. I then have to wait another day, playing this silly game trying to turn off the AT&T Address book and enable the hotspot abilities that my provider says I have.
So here's my question: Is there some kind of cache that I could clear to make a fresh start on the install? Also, is it possible to download the firmware via Wi-fi or via a direct link. I could then connect the device to a PC via USB to install it. I prefer to not have to go surfing around for rogue copies of firmware to install with ADB. Do I need to put an AT&T sim in the phone to gain the right to fix this?
I believe its only right that leftover residue from the AT&T Address book (well intended at the time) be able to be cleared out of users phones and the process made easy by AT&T.