Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
J

New Member

 • 

2 Messages

Wed, Jul 1, 2020 5:54 PM

Joan

Hola. No puedo liberar el telefono que at t tiene bloqueado. Como puedo hacer?

Responses

Constructive

Employee

 • 

12.4K Messages

a month ago

DESBLOQUEO REQUISITOS
• Su dispositivo no se reporta perdido o robado, o involucrado en fraude.
• Debe completar su contrato o plan de cuotas (incluidas las tarifas de terminación anticipada). O bien, pague un plan de pago anticipado y luego realice otra solicitud de desbloqueo en 24 horas.
• Su dispositivo no está activo en otra cuenta de AT&T.
• Si actualizaste temprano, espera 14 días para desbloquear tu dispositivo anterior. Los clientes comerciales esperan 30 días.
• Su servicio debe estar activo durante al menos 60 días sin saldo vencido o sin pagar.
• Los dispositivos AT&T PREPAID℠ (anteriormente GoPhone®) deben tener al menos 6 meses de servicio activo.
• Si es militar, le pediremos que envíe por correo electrónico sus documentos TCS o PCS (cambio de estación temporal / permanente) para elegibilidad. No tendrá que completar planes o contratos a plazos.
• Si tiene un dispositivo de propiedad comercial, su empresa debe autorizarlo a desbloquearlo.
• Vaya aquí si su teléfono cumple con todos los requisitos.
• https://www.att.com/deviceunlock/#/
 
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

Este es el texto que aparece cuando intento desbloquearlo:

 

Oops! Looks like we're having network difficulties. Try again later.

 

 

 

Get started...

Ask a new question