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New Member

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1 Message

Thu, Jan 23, 2020 11:26 PM

Jaque

Exactly a week ago, we bought at the at & t online store 4 iphones 11 to make the monthly payment for the iphones together with the monthly service bill. I currently have the Cricket service and am trying to switch to At & t, as suggested at the time of purchase, in order to continue with the same phone numbers. To summarize: The initial amount was deducted from my account to participate in the purchase and the plan, I already called and contacted the chat several times, I already went to a physical store (in total, I talked to 23 people from different departments) , they say everything is fine with the order and are just waiting for the tracking number. That said, I refuse to cancel the purchase, because if I did, I want to get it. So I ask: What is At & t's problem with just sending my order? Why does none of the attendants solve the shipping problem? Why do you make something available on the website that you don't support? Indignation is the word. I have been in contact with At & t for exactly one week, every day, sometimes I speak with 5 different people and NOBODY, can any attendant resolve?

Responses

Brand User
ATTHelp

Administrator

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108.4K Messages

3 weeks ago

Hello @Jaque,

 

We'd be more than happy to take a closer look into your concerns. Have you already had a chance to Check your order status at the link provided? If so, what is your current order status? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

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732 Messages

3 weeks ago

Hello,

Simple solution is to visit your local corporate AT&T store to get help signing up. They can get you going generally same day with your new account and fix any barriers during sign up, verses waiting for online or phone to return your inquiry (they're very busy, too).

As a second part, Cricket is an AT&T company, so any number switches void any promotional phone offers. It clearly shows this in offer details link, just so you don't expect any phone credits or promotions from online. You would have to get new numbers to be an eligible "new" customer,whereas cricket is just transferring lines from one service to another within AT&T.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.