
New Member
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4 Messages
Is this a real AT&T number?
So I just got new service and had issues getting my phone to work so I call one of the at&t numbers for new service which was 888.333.6651. I told them my problem then they said that my problem was for the technical support department and transferred me to this phone number 855-930-0146. Is that number a real at&t number? I did get an answer to the problem but is it a real number? (They asked me for my account number, a phone number to call back, and asked me to answer a security question)
formerlyknownas
ACE - Sage
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113.5K Messages
8 months ago
Yes. Legit numbers. If you ever have a question on whether a number is legit, Google it. It'll tell you whether the number is connected legitimately with a business or not. I googled that first number and it comes up as an AT&T contact number along with a whole bunch of other legitimate contact methods
611 is always how you call to get your service provider on your mobile phone
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Hopz4562
New Member
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4 Messages
8 months ago
Even the second number? I google searched it but it didn’t give me any answers
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skeeterintexas
ACE - Expert
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26.8K Messages
8 months ago
Would a CS agent at a legitimate number refer you to a bogus number? One would assume not.
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ATTHelp
Community Support
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225.7K Messages
8 months ago
Good afternoon @Hopz4562 , we are happy to address your concerns over the numbers!
@formerlyknownas and @skeeterintexas are correct, the first number is for our wireless support team, though the second is unfamilar. You can scroll to the bottom of our wireless support page to view contact options.
If you'll share some details of what's happening, we'll be happy to help you here on the forums as well!
Please let us know if this helps.
Joseph, AT&T Community Specialist
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Hopz4562
New Member
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4 Messages
8 months ago
@ATTHelp I did look on the website to see if any numbers matched it and the only number that was really close to it was this Uverse billing number which is 8559200146. Also what happened was basically I called the first number which was on the AT&T website and I told them my problem, then they transferred me to another representative (still on the same number) and I told that rep my problem. Then they told me to call the second number 855-930-0146. I told the person on the second number my problem and after a bit of talking and waiting they got me an answer to my problem. Also if it helps they asked me for an account number, a security question, and a callback number, I also asked them for a date of when technicians will come and they had to go ask someone(I don’t remember who they asked but I think a technical support person or something). In the end I still got an answer to my problem but is that a legit number or did that rep refer me to some fraud number?
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