New Member
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1 Message
Iphone that was on my account but deactivated a year ago can not be unlocked.
When I try to submit an unlock request for my old phone I get a message that the MEI is not associated with my account. It was an active phone on the account a year ago but was deactivated when we upgraded to XRs. How do I submit an unlock request?
Constructive
Former Employee
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32.9K Messages
4 years ago
submit it as a non customer. The only way to unlock it is through the unlock portal
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