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New Member

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1 Message

Sunday, February 23rd, 2020 1:29 AM

Iphone that was on my account but deactivated a year ago can not be unlocked.

When I try to submit an unlock request for my old phone I get a message that the MEI is not associated with my account. It was an active phone on the account a year ago but was deactivated when we upgraded to XRs. How do I submit an unlock request?

Former Employee

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32.9K Messages

4 years ago

submit it as a non customer. The only way to unlock it is through the unlock portal

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