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Delacircus's profile

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1 Message

Fri, Jul 8, 2022 6:23 PM

iPhone 13 pro max reported stolen but not and got blacklisted

I bought the phone through att store and I pay monthly. 6/28/22 my phone stopped working and said it was suspended. I called att and all they do is tell me that my phone is on blacklist and keep redirecting me to other tech supports and they will tell me the same thing.. I’ve talked to 6 people  and in one phone call and still not resolved my issue.. all they say is I reported my phone stolen but I never did. I’m loosing all kinds of money from work missing phone calls. And to top all that I’m still paying for the monthly. What can I do to get my phone off black list?


Community Support


200.2K Messages


Thanks for reaching out to us @Delacircus. We are happy to look into why your phone was blacklisted and get this resolved for you. We would like to continue this conversation in private. Please click the message icon in the upper right corner and reply.


In the meantime, if you have the receipt of purchase for the phone, you may want to locate that or return to the store you purchased the phone from. This will provide proof of purchase. 


We look forward to speaking with you!


TT, AT&T Community Specialist

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