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Tutor

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5 Messages

Mon, Mar 18, 2019 5:48 PM

Internet with Huawei Honor 9

Hello!

I recently arrived in the US, and I'll stay here for a year or so. I purchased an AT&T sim card and plan, and it works fine for calls, but I don't have internet connection. I checked, and the bands the Honor 9 (L09 variant) supports may be different than the required, but there are some that match:

3G bands HSDPA 850 / 900 / 1900 / 2100
4G bands LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 38(2600), 40(2300), 41(2500)

 

The weird thing is, my home country sim card (Brazil - Vivo) works fine here, through AT&T 4G/LTE network, and I get super fast 4G connection. Even if there is a frequency/band issue, I expected to have at least 3G connection with the AT&T sim, but there is nothing.

 

Does anybody have any insight on waht the problem could be?

 

Thank you!

 

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Accepted Solution

Official Solution

lizdance40

New Member

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78.1K Messages

2 years ago

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Brand User
ATTHelp

Community Support

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133.6K Messages

2 years ago

Hello @pfjarschel,

 

We can definitely assist you with checking on the compatibility of your cell phone with wireless service from AT&T. It’s easy to see if your device will work on the AT&T network. Please follow the directions at our link to Check device compatibility to get started. Let us know if this helps.

 

Sean, AT&T Community Specialist

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Tutor

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5 Messages

2 years ago

Thank you @ATTHelp and @lizdance40

I checked the compatibility through the IMEI, and it says "Your device is compatible, but we are unable to find the correct SIM card. To complete your order, please call AT&T Customer Service at 800.331.0500 or find the nearest AT&T store."

Well, I already have a new sim card from AT&T, so I guess that's not relevant.

I then proceeded to test the configurations on @lizdance40 link, and everything was already almost exactly the same. After minor changes and a rebbot, still nothing.

 

Ninja edit before posting:

Ok, changing the apn type to just "phone" instead of nxtgenphone solved the issue. I might not get full 4G speeds, but that's fine for the moment.

Thank you again!

Brand User
ATTHelp

Community Support

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133.6K Messages

2 years ago

Hello @pfjarschel,

 

Thanks for letting us know. We're glad to hear that you're no longer having this issue with your data connection. Please let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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