International Sim (iPhone Unlock Problem)
I am having trouble getting my phone to work with an international sim card. Originally, two week ago I went to the AT&T store because when I put in the online request to have my phone unlocked it said that the IMEI was not registered to AT&T. This was clearly wrong as I was on AT&T network and have been for the past 5 years. Turns out the problem with the IMEI was due to the phone being a replacement phone from Assurion b/c my previous phone had been stolen about 3 months ago. The person at the store told me that the IMEI not being registered as an AT&T phone means it should be unlocked and good to go.
Flashforward to now, I have a VOXI simcard and the phone says that it is not supported. I was able to trackdown an AT&T international customer support person that helped me after I explained the situation. My phone is able to be unlocked and I received a subsidy device unlock request with this message:
"We have reviewed your request and confirmed that the device may be unlocked. Please follow the unlock instructions below to unlock your device. Please allow 24 hours upon receipt of this notification to complete the unlock process.
1) Using a Non-AT&T SIM Card: 1) Remove your SIM card and insert the new SIM card. 2) Complete the setup process.
2) Using an AT&T SIM Card 1) Back up your iPhone. 2) When you have a backup, erase your iPhone. 3) Restore your iPhone from the backup you just made.
Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com
AT&T Customer Care Team"
I have just repeated Steps 1 above and everytime I do that it still says sim not supported. Does anyone have any advice on how to fix this problem. Assurion sends me to AT&T and I assumed my problem would be fixed when AT&T sent me this email with the unlock code. All help would be great!