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Insurance claim for HTC M9 does not give HTC but LG and Samsung 7 ???
I have been using HTC for long time. Currently I have HTC M9 and I wanted to claim insurance due to damage.
However, I was surprised to see the options for replacement. Asurion (ATT's insurance provider) says ATT does not support HTC anymore 😞
They gave me option of LG G6 or LG V20 or Samsung S7. I am not comfortable with LG and Samsung's quality compared to HTC. If I ask for any other option they say its upgrade and you need to talk with ATT. Upgrade is nothing but buying new phone and keeping the older one. Since, my older phone is broken then what the use of keeping it? And then why am I paying insurance for so long??
Before calling Asurion I had chat with ATT. They say you need to talk with Asurion. ATT and Asurion playing ping pong with me.
Not sure if there is any other place to complain about the same.