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chrizm89_'s profile

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Friday, February 10th, 2023 9:30 AM

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Instagram Video posting

Neither of the two new android phones I recently bought do not allow me to post ANY videos on my ig story for some reason BRAND NEW phones both bit the only feature not working is posting videos to story & I've now wasted 1p00s of dollars on to phones useless to me without this & I don't like that apparently this has been a problem for years but no customer was ever made aware now am thinking of legal action bcuz my money been wasted & am stressed bcuz of this situation

Community Support

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231.2K Messages

1 year ago

Hello chrizm89_, let's get you pointed in the right direction for support with Instagram.

 

We know how frustrating that can be! While AT&T does not support 3rd party apps or programs. We would recommend to reach out to Instagram Help Center.

 

Feel free to reach back out if you have any other questions or concerns.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

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1 Message

1 year ago

I suggest contacting the customer support team for the brand of phone you purchased. They may be able to provide you with a solution or offer a replacement phone that does not have this issue. If this does not resolve the problem, you may want to consult with a lawyer to understand your legal options. It's important to remain calm and collected throughout this process to ensure the best possible outcome.

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