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Anonymous
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New Member

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25.7K Messages

Thursday, September 24th, 2015 9:01 PM

I'm trying to unlock a device and need help

I've been trying to unlock a S6 Edge that I bought used from Amazon. The previous owner used Cricket and I probably bought it right after he/she canceled their plan. When it arrived, the SIM card was still in it, it said "cricket" on the notification bar, and it was still recieving a few texts after it was factory restored. Voicemail said to pay $55 to renew Cricket. The phone had no phone number and couldn't make calls, of course.

 

I've sent in 4 requests to unlock the device so far.

1. The first time it said, "Congratulations! Here are your unlock instructions" and told me how to unlock it, but never provided the 8-digit code. I contacted AT&T and they said, "The device you are requesting to unlock is currently active on another customer’s account." The same day, the "cricket" on the notifaction bar disappeared and the SIM card has an pop-up saying, "Attention (SIM not provisioned MM#2)." There's also a message in voicemail, but it doesn't connect to it anymore.

2. The second request said "Unfortunately, your unlock request was denied because: The wireless phone number you entered does not match our records." Even though I've never entered a phone number when requesting to unlock it.

3. Attempt said, "Your device seems to be active on an AT&T customer’s account." 

4. I just sent in the fourth request.

 

The only problem I think could be causing it is that the service with cricket was just canceled and it probably takes some time to clear the service when trying to unlock it. If that's the case, does anyone know how long I'll have to wait until it's able to be unlocked? Also, I'm not sure whether I should keep the cricket SIM card in the phone or take it out.

 

tldr: I'm trying to unlock an AT&T phone after it was used on cricket. Requests have been denied. I guess there's a waiting period. If so, how long? Should I keep old/deactivated cricket SIM card in the phone?

Anonymous

New Member

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25.7K Messages

7 years ago

Just an update: 3rd attempt said, "Your device seems to be active on an AT&T customer’s account." 

 

I also read on the link below that it could be locked to 6 months of service?

 

https://forums.att.com/t5/Prepaid-Wireless/Need-help-with-unlock-request/td-p/4302725

Anonymous

New Member

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25.7K Messages

7 years ago

Update: 3rd attempt said, "Your device seems to be active on an AT&T customer’s account."

 

Also, I read from the link below that it could be locked to cricket for 6 months?

 

https://forums.att.com/t5/Prepaid-Wireless/Need-help-with-unlock-request/td-p/4302725

Anonymous

New Member

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25.7K Messages

7 years ago

Thanks for the info, I forgot to mention that I have been requesting as a non-AT&T customer. I read on another post that it could be locked to AT&T for 6 months since cricket is part of AT&T.

GLIMMERMAN76

ACE - Expert

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23.5K Messages

7 years ago

cricket really isnt part of ATT they are owned and a subsidary of ATT(so there unlocking rules are different).  Now is this a ATT branded s6 or a cricket branded s6?  Send a message to @ATTMobilityCare and see if they can help.  

Anonymous

New Member

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25.7K Messages

7 years ago

Sorry for the mess up on the 3 posts above. I replied to the tread, but they never showed up after a while so I kept posting over and over. 

 

Anyways, I sent in the fourth request and I got a message saying they're going to have to look into it more. Yesterday it gave me the unlock code and it was successfully unlocked.

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