Troubleshoot your device issues
lchan51's profile

Contributor

 • 

10 Messages

Wednesday, February 22nd, 2023 2:45 AM

IFWA-40

I have received my device unlock code but after I insert foreign SIM card how and where do I enter it? 

Community Support

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231.2K Messages

1 year ago

We're here to assist you with unlocking your device @lchan51.

 

It's our pleasure to assist you with unlocking your device.

 

Please be advised, you only get 5 tries to unlock your phone. After that, you won’t be able to use it with another service provider. 

 

You'll need to proceed with the following steps for finalizing your unlock code request:

  1. Power off the device and insert a non-AT&T SIM card. 
    • If your SIM card slot is located under the battery, remove the battery.
  2. Power on the device with non-AT&T SIM. 
    • For devices with removable battery, insert the battery back into the device. (Wait for the message: “Enter the device unlock code.”)
  3. Enter the unlock code. 
  4. Press OK.

Feel free to reach back out and let us know how these detailed steps worked for you! Thank you for reaching out to AT&T Community Forums.

 

Marilyn, AT&T Community Specialist

Contributor

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10 Messages

1 year ago

This is a Wireless Home Internet box device. No screen attached and not indicated on portal interface

(edited)

Community Support

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231.2K Messages

1 year ago

Thank you for clearing that up for me @lchan51.

You can install a non- AT&T SIM into the device and unlock by LCD screen by following these instructions here:

 

1. Remove back cover and battery.
2. Remove the pre-installed SIM card and install non-AT&T SIM into the device.
3. Install battery and back cover.
4. Turn on the device.
5. From the device’s LCD screen, tap ALERTS. A prompt will appear to select Enter unlock code.
6. When prompted, enter 8-digit unlock code to unlock your device

 

Feel free to reach back out to let us know if you were able to unlock your device using the instructions provided. 

 

Marilyn, AT&T Community Specialist

1 Message

2 months ago

I followed the instructions but it came back with unlock failure.  I checked the at&t unlock code and it is correct.  What do I do know?

Tutor

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6 Messages

2 months ago

We also have this IFWA-40 wireless internet box.  Every sim I have ever installed in this unit has come directly from the local AT&T store and the store clerk did something to the SIM that associates its IMEI # to the phone number on my account that is assigned to our IFWA.  They have to 'activate' it essentially.   This may be what you need to do.  From a browser, you can see the device settings by going to http://attwirelessinternet and logging in using the label info on the bottom of your IFWA. This is your device 'dashboard'. 

These 'hot-spot' boxes are no longer available except from 3rd party sellers (ebay, marketplace, etc.) and to my knowledge, are being discontinued by AT&T.  I'm hoping their Internet Air will be a viable option for those of us out here in the rural areas with no broadband or fiber available for internet.  Hope this helps. 

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