IFWA-40

We're here to assist you with unlocking your device @lchan51.

It's our pleasure to assist you with unlocking your device.

Please be advised, you only get 5 tries to unlock your phone. After that, you won’t be able to use it with another service provider. 

You'll need to proceed with the following steps for finalizing your unlock code request:

1. Power off the device and insert a non-AT&T SIM card. 
   • If your SIM card slot is located under the battery, remove the battery.
2. Power on the device with non-AT&T SIM. 
   • For devices with removable battery, insert the battery back into the device. (Wait for the message: “Enter the device unlock code.”)
3. Enter the unlock code. 
4. Press OK.

Feel free to reach back out and let us know how these detailed steps worked for you! Thank you for reaching out to AT&T Community Forums.

Marilyn, AT&T Community Specialist

This is a Wireless Home Internet box device. No screen attached and not indicated on portal interface

Thank you for clearing that up for me @lchan51.

You can install a non- AT&T SIM into the device and unlock by LCD screen by following these instructions here:

1. Remove back cover and battery.
2. Remove the pre-installed SIM card and install non-AT&T SIM into the device.
3. Install battery and back cover.
4. Turn on the device.
5. From the device’s LCD screen, tap ALERTS. A prompt will appear to select Enter unlock code.
6. When prompted, enter 8-digit unlock code to unlock your device

Feel free to reach back out to let us know if you were able to unlock your device using the instructions provided. 

Marilyn, AT&T Community Specialist