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PARK_KOR's profile

2 Messages

Thursday, April 11th, 2024 4:15 PM

I would like to receive the MEP code for the AC797S model.

Hello. I'd like to use a USIM for a non-US carrier, can I check the MEP code of the AC797S device I have?
On the confirmation page of the address below, an error occurs like the image file and does not proceed to the next step.

https://www.att.com/deviceunlock/unlockstep1

Community Support

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232.2K Messages

1 month ago

Hello @PARK_KOR,

Thank you for reaching out to us. We understand your concern regarding unlocking the device, let's get the help you need.

he Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our contact us page : https://www.att.com/support/contact-us/, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Please feel free to reach us if you have any other questions.

Thank you for contacting AT&T Community & Forums,

Kevin, AT&T Community Specialist

2 Messages

1 month ago

Thank you for letting me know how.
However, for unknown reasons, I cannot sign in on the 'contact us' page of the ATT website.
Can I get the MEP code corresponding to the IMEI of AC797S in my personal email?
IMEI is (edited as per community guidelines)
The email address is [email scrubbed]
Thank you for your help

(edited)

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