Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Troubleshoot your device issues
sayhitojt's profile

New Member


1 Message

Thu, Aug 11, 2022 8:56 PM

I received the code to unlock my device but it is the wrong code, can someone help me with this, please?


My request to unlock a Netgear MR1100 was approved, I received an email with instructions and the unlocking code. The issue is the code is wrong.  I was approved and received a confirmation email with instructions and the unlocking code I also checked the "unlock status page" and you can see the status is approved. But the code is incorrect. Can someone please help me?

Accepted Solution

Official Solution


Community Support


200.2K Messages

2 m مضت

Hello @sayhitojt, we understand that you have gotten the incorrect unlock code. We are here to help.


Follow the steps provided at Device Unlock Instructions.


You can submit another request, and we’ll resend the code. Heads up! There’s a limit to the number of times you can try to enter the code to unlock your device. The specific number depends on your device model and manufacturer.


Let us know if this information helps!


Mellira, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.