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fastfinger
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Teacher

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23 Messages

Tue, Feb 22, 2022 11:29 AM

I purchased a new phone online, can I take the trade-in to an AT&T store instead of sending USPS?

I had a bad experience with a previous trade-in device that was stolen in transit. I would prefer to drop my old phone off at an AT&T Corporate Store. Is this possible?

Fl_retire

ACE - Professor

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2.5K Messages

4分前

If you take to USPS take a photo of the return label and get a receipt from USPS. This way you have documentation that you turned over the package. 

Do not use the return packaging that came with the new phone since the trade in package goes to a different location. Link below on requesting g trade in package. 

https://tradein.att.com/contact-us?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20201016210508_AT%26T%20Community%20Forums__COMMUNITY_3926508440

fastfinger

Teacher

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23 Messages

4分前

I'm a little confused. I received what I believe is a return label and a bubble wrap sleeve for the trade-in. This came in the box with my new phone. 

Are you saying the return shipping label is actually for returning my new phone in case I change my mind?

This is why I prefer to walk into a store and make sure my trade-in is received. The last time it was a nightmare trying to get credit for my old phone.

Fl_retire

ACE - Professor

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2.5K Messages

4分前

The return material you received with the new phone was to return the new phone if you decide not to keep it. You should receive different return packaging to ship your trade in to a different location. 

You can only take it to an AT&T corp store not an “Authorized Retailer.”  Again make sure you receive a receipt for the return.  

fastfinger

Teacher

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23 Messages

4分前

Thank you, I had no idea. I assumed it was for the old phone.

Fl_retire

ACE - Professor

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2.5K Messages

4分前

Quite a few individuals use the return material for the new phone for the trade in phone and then get not receive monthly credit. 

Don’t forget that you have to be on one of the unlimited plans. Would be a good idea to go over the details of the deal again to make sure you have all the bases covered. 

fastfinger

Teacher

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23 Messages

4分前

I'm looking over materials because it makes no sense that they would send a bubble sleeve and not the return shipping label. The sleeve only holds a phone so can't be for returning the new phone since I'm sure they would want the phone packaging it came with. 

I'm reading the paper in the box that says "Thanks for your trade in. Here's what you need to know"

Now on that paper I go down to Key reminders before mailing. "#2 Each device must be mailed in its specific shipping kit using the bubble wrap insert and prepaid shipping label included in this package."  

It's pretty clear the return shipping label is for my trade-in. Maybe they've changed this. There is only one return shipping label in the box.

I think you are incorrect. 

ATTHelp

Community Support

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191.9K Messages

4分前

Hello fastfinger, let's get you pointed in the right direction for your trade in.

 
To find the best answer for you trade in question is to contact AT&T Trade in department as the Ace indicated. You can chat with an online agent Monday through Friday between 9:00 am and 5:00 pm CST or you can at 1-888-445-6005 Monday through Friday 7am-7pm CST Saturday through Sunday 9am-5pm CST. This way we can avoid further frustration.
 
Please reach back out if you have any other questions or concerns.
 
Thank you for visiting AT&T Community Forums!
 
Carlton, AT&T Community Specialist
 
 
 

New Member

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1 Message

3分前

I'm currently in the same situation. Received return label, trade-in instructions, and bubble wrap with new phone. Did you determine whether the label you originally received was for the trade-in? it would be very misleading if it weren't, seeing as the trade-in instructions were included.

It says on the instructions, "each device must be mailed in its specific shipping kit using the bubble wrap insert and prepaid shipping label INCLUDED IN THIS PACKAGE". Soo...the package in which I received the instructions..

ACE - Sage

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97.4K Messages

3分前

@justy 

The bubble pack is correct. You can add a couple of pieces of corrugated cardboard around the phone to make sure that it is protected. I don't find the bubble wrapped envelope to be sufficient packing. 

Make sure that your phone is factory reset and fully charged. Then make sure it is off before you package it.  HYLA cannot charge phones. If they don't turn on they are assumed to be defective and no credit is given.

fastfinger

Teacher

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23 Messages

3分前

In my case, the bubble wrap and shipping label were for my trade-in but I chose to go into an At&T store and return the phone in person. The store representative was very friendly and accommodating. Took my phone return and gave me a receipt.  At&t started crediting me for my trade-in on the second bill. 

New Member

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3 Messages

3分前

@fastfinger , did you bring it to a corporate store or can it be any retai store? I also bought my new phone online and want to bring my trade in to a store.

(edited)

fastfinger

Teacher

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23 Messages

3分前

@sahara75  Yes, it was an AT&T corporate store.

New Member

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3 Messages

2分前

@fastfinger, thank you! How did you figure out which ones are the corporate stores? Their store locator doesn't specify which ones are retail and corporate. I also tried customer service and they too couldn't figure out which ones are the corporate stores in my are(Austin).

fastfinger

Teacher

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23 Messages

2分前

If you do a google search "at&t corporate stores locator"  The At&t site lets you search by zipcode. I assume those listed from the AT&T site are all corporate.  I guess you should call and ask them before you go it.

(edited)

New Member

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3 Messages

2分前

Yes, it seems the only way to know for sure is to call them. Thanks

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