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1 Message

Tue, Oct 1, 2019 3:54 AM

I forget my pin to unlock my screen on my at&t lg phone. How do I return reset it

I forget my pin to unlock my screen on my at&t lg phone. How do I return reset it

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ATTHelp

Administrator

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108.4K Messages

4 months ago

Hi @Kgrindle!

 

We can help you get your phone unlocked!

 

The only way to get past the lock screen if you forget your PIN is by doing a factory reset on the device. Be sure that you know the log in information for the Google account that is linked to the device before doing the factory reset, or you will not be able to use the device once the reset is complete.

 

If you need assistance with the factory reset, just let us know what type of LG device you have so that we can give you instructions.

 

Let us know if this helps!

 

Cameron, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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