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What is happening with 3G?
paddie's profile

Tutor

 • 

2 Messages

Fri, Dec 2, 2016 3:48 AM

I cannot receive or send messages that have content. How can this be fixed?

I cannot receive or send messages that have content. How can this be fixed? I have gone through ALL troubleshooters with no luck. What are the PROPER APN settings for Messaging?

Accepted Solution

Official Solution

ATTHelp

Community Support

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176.4K Messages

5 y ago

Hey there @paddie!

 

My apologies that you are not able to send or receive messages with content! That sounds so frustrating! I will be happy to help get that resolved for you!

 

Great job on completing troubleshooting for this issue already. Check out our support article for programing the correct APN settings for these specifics!

 

We also offer our AT&T Troubleshoot & Resolve tool, just in case anything was missed. After selecting your make and model, there will be an option for Messaging under Service/network issues.

 

If you have Advanced Messaging on your phone, I would try turning this off as well just to test if this is a possible culprit. Take a look at our Device Support Center for instructions! If your phone offers this feature, you can go to Tutorials > Email & messaging > Messaging Settings to find steps to turning this on or off.

 

Keep us updated and let us know how that goes! Have a great day!

 

Bradilynn, AT&T Community Specialist

 

Tutor

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2 Messages

5 y ago

THANK YOU FOR THE FOLLOW UP AT&T!!

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