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Elandroide01's profile

New Member


2 Messages

Sat, Oct 1, 2022 5:08 AM

I bought a phone online can I pay the remaining bills?

 I have bought a mobile which is not reported but when requesting unlocking it tells me that the equipment is still under contract... what can I do?

Accepted Solution

Official Solution


ACE - Expert


60.9K Messages

2 months ago

You can not pay off the phone, only the original owner can do that. The phone won’t be unlocked until it is paid off. Either use it on ATT or return it or sell it.


Community Support


204.1K Messages

2 months ago

We'll be more than happy to help you with unlocking your device, @Elandroide01.


As previously mentioned by our ACE, @sandblaster, the original owner has to pay off the device before it can be unlocked.


Our first recommendation would be to check if the device is eligible to be unlocked


Your device has to meet the following requirements:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

Our second recommendation would be to learn how to unlock your device

  1. Go to
  2. Select Unlock your device and follow the prompts.

Can you please share the make and model of your device. We're asking because we want to check if its compatible with our network.


Please share the results with us. Thanks for reaching out to AT&T Community Forums!


Nelson, AT&T Community Specialist.


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