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Sat, Oct 1, 2022 5:08 AM
2 months ago
ACE - Expert
You can not pay off the phone, only the original owner can do that. The phone won’t be unlocked until it is paid off. Either use it on ATT or return it or sell it.
We'll be more than happy to help you with unlocking your device, @Elandroide01.
As previously mentioned by our ACE, @sandblaster, the original owner has to pay off the device before it can be unlocked.
Our first recommendation would be to check if the device is eligible to be unlocked.
Your device has to meet the following requirements:
Our second recommendation would be to learn how to unlock your device.
Can you please share the make and model of your device. We're asking because we want to check if its compatible with our network.
Please share the results with us. Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist.
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