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Troubleshoot your device issues
E

New Member

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3 Messages

Monday, April 6th, 2020 8:23 PM

I believe I was issued a faulty phone in August 2019

I belive i was issued a faulty phone in august 2019. I am still on a cintract with you, however the phone sporadically freezes and then turns off and doesnt turn back on again unless i reboot it. It is an iphone 10, less than a year old. I cant ring customer services because I am currently in the UK due to coronavirus, but i would like some help with this issue.

Accepted Solution

Official Solution

ACE - Sage

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117.8K Messages

4 years ago

Your phone is not an AT&T product, it is an Apple product.

The warranty on your phone is honored by Apple. You have to contact them directly for warranty replacement or repair.

New Member

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3 Messages

thank you

Expert

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19.5K Messages

4 years ago

Since AT&T doesn't "issue" home phones I'm assuming this is a cell phone. Moving to the wireless forum.

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