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Breebree0809's profile

Contributor

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1 Message

Monday, May 14th, 2018 1:03 AM

Huawei asend xt says unblock code.. what does this mean? Not UNLOCK but Unblock

Huawei ascend c.f. prepaid at&t phone turns on and sAys unblock code.. I repeat UNBLOCK CODE NOT.UNBLOCK CODE.. WHST DOES IT ? Cause I can dismiss it and get right into the phone but still says emergency calls only? help

ATTHelp

Community Support

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207.7K Messages

5 years ago

Good Wednesday afternoon @Breebree0809,


An unblock code message indicates the SIM card is protected by a numeric PIN code.  If you do not remember creating a PIN for your SIM you will need a PUK code.


In order to provide a PUK code, I would need to access your account.  As this involves account proprietary information, we will have to move this conversation to a less public venue.  In the upper right you will find your forums inbox.  Inside you will find a private message from me.  Respond to this communication with the requested information and we will proceed from there.


Thank you for accessing the Community Forums, and have a wonderful week.


Anthony, AT&T Community Specialist

Tutor

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5 Messages

4 years ago

I have the same error on my Huawei 1611 ATT go phone. I got the phone unlocked from ATT and switched to H2O Wireless and it worked smoothly.

This year I switched to Simple Mobile and after inserting new sim I was presented an option to key in NCK code. I have the new sim code and entered it which did not work. After multiple attempts phone is blocked.

If I insert the old H2O sim card I still get same message to 'Enter Unblock code'. I'm not sure if it is an issue with sim cards as I have PUK code and SIM code for both sims.

I also have Phone Unlock Code, that is also not working.

 

Can some one help me please?

 

Thanks,

Parag

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