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ammesac's profile

New Member

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3 Messages

Sun, May 8, 2022 5:18 PM

http://att.elevate/ is not working

I have a Sierra Wireless modem, but the configuration page is no longer working. How could I configure my device

ATTHelp

Community Support

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196K Messages

3分前

Hi ammesac, we are here to address your Sierra Wireless modem configuration page concern!

 

We recommend checking your device compatibility to our network after the 3G shutdown. We phased out of the 3G network to make room for an even better network. Only the Sierra Wireless Elevate 4G (AC754S) device will be able to work on our network after the 3G sunset. 

 

If your device is on the approved list. Try switching browsers to refresh your page or clear your cookies and cache by navigating to your Settings in the top right corner with the three dots>Privacy>Clearing browsing data/Clear cache & cookies to help you troubleshoot your page concern. 

 

Not on the approved list? Check out our available modem devices for an upgrade. Lastly, feel free to use our device support tool to help with any connectivity and troubleshooting inquiries. 

 

Let us know if this helped, as we would be happy to pull you in private and help you purchase a new modem!

 

Rhoda, AT&T Community Specialist 

New Member

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3 Messages

3分前

No, its the web att.elevate that doesnt funtion. 

Independently of the device.

I have clear cache and cookies, I tried to open it in my mobile and also in other search engines, but the platform doesnt work.

Is there any other page I can use to configure my device?

Or is it posible that att fix the problem? 

ATTHelp

Community Support

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196K Messages

3分前

Let's take a look at why you are unable to access Att.elevate, @ammesac.

 

We can use some additional information on what you are experiencing when trying to access Elevate Web Manager.

  • Can you let us know what error code you are getting when trying to access the page? This will help us know what steps to take next. 
  • Are you trying to access the Att.elevate page with a device that is connected to the hotspot? From a device connected to the hotspot, open a web browser and navigate to http://att.elevate or http://10.53.26.85.

We look forward to your reply. 

 

Clarissa, AT&T Community Specialist 

 

New Member

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3 Messages

3分前

Thank you for your answer. I tried today and It worked. 

ATTHelp

Community Support

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196K Messages

3分前

We appreciate the update, @ammesac

 

We're glad to hear that this has been resolved for you. 

 

Thanks for reaching out to our Community Forums! 

 

Sydne, AT&T Community Specialist

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