Ask a question
For the latest on our response to Coronavirus (COVID-19), click here.
Mon, Feb 24, 2020 12:16 PM
I have a device purchased from a store in Vietnam but I cannot use the network in Vietnam, I want AT&T to unlock my device.
a month ago
ACE - Expert
Sorry, the phone is blacklisted and ATT won’t unlock a phone on the blacklist. It wouldn’t matter if they did, a blacklisted phone won’t work on any carrier. Only whoever reported the phone lost can remove it from the blacklist.
@sandblaster but I cannot contact the person who reported it
@HieuHuynh Then you have a nice paper weight as ATT is not going to do a thing for you.