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New Member

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4 Messages

Mon, Feb 24, 2020 12:16 PM

How to unlock when device is lost

I have a device purchased from a store in Vietnam but I cannot use the network in Vietnam, I want AT&T to unlock my device.

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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35.9K Messages

a month ago

Sorry, the phone is blacklisted and ATT won’t unlock a phone on the blacklist. It wouldn’t matter if they did, a blacklisted phone won’t work on any carrier. Only whoever reported the phone lost can remove it from the blacklist.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

@sandblaster but I cannot contact the person who reported it

GLIMMERMAN76

ACE - Expert

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19.2K Messages

@HieuHuynh Then you have a nice paper weight as ATT is not going to do a thing for you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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